February 2015
Marc Good, Head of Customer Delivery

Ten questions to ask before you appoint a new SIP supplier

There's growing pressure from VISA, MasterCard and AMEX for Merchants to become PCI compliant, and the uptake and popularity of SIP trunks is also increasing. But if you're considering appointing a new SIP supplier, how do you make sure you get the best? In this blog post Marc Good, Syntec's Head of Customer Delivery, suggests the questions that you should ask of any potential SIP trunk provider. 

 

Managing multi-channel communication in contact centres - challenges and opportunities

Syntec MD, Colin Westlake
The way customers interact with business is changing. The phone is being replaced as the first point of contact by the company website, often reached from a mobile device, allowing for an interaction far richer than can be achieved by phone alone. Customer interactions can  now move from one channel to another, escalating in the depth as they go. Conversations which start online bring with them context - ensuring that the context can be carried from channel to channel can reap big rewards.

In this blog post Syntec MD, Colin Westlake, talks about some of the main challenges that this new multi-channel environment poses for organisations and discuss some of the substantial opportunities that it offers them. 
Syntec Director, Simon Beeching
PCI DSS compliance - why does it matter and how can you ensure your call centre is compliant?

We get lots of questions from clients about the implications of PCI DSS and how best to achieve compliance whilst maintaining customer service. On the Syntec blog Simon Beeching outlines the key requirements of PCI DSS compliance in call centres and explains the pros and cons of the three main options.

 

Syntec and Worldpay in partnership

We have agreed a partnership with Worldpay, a global leader in payment processing, risk and alternative payments. This global partnership enables businesses to accept telephone card payments securely without compromising end-user experience. The joint offering has already been deployed by Miele, a leading premium domestic and commercial appliances manufacturer. For more information see the press release on our website and the Miele case study. 

Forthcoming events

  • We're appearing at Travel Technology Europe on 25-26 February at London Olympia. You can visit us on stand T112 and we're also taking part in two seminars on 25 Feb. when Syntec Director Simon Beeching discusses Contact Centre 2020 and the Future of Payments. 
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