January 2015

New case studies on our website: see how other companies are benefiting from working with Syntec too


Scotts is a large UK catalogue company keen to improve the call handling performance and monitoring capability in its contact centre. Syntec was able to help it meet these objectives without needing any additional hardware or line capacity.  


Read more about how Scotts is working with Syntec to improve its real time call traffic management, manage its call queues more effectively, track both inbound and outbound calls in real time and securely record and monitor calls.


Miele is  a leading premium domestic and commercial appliances manufacturer. This case study explains how it is using Syntec's CardEasy secure keypad payment by phone system in order to descope its call centre and call recordings from PCI DSS requirements.
Teletext Holidays is a trusted household name, saving consumers money on their holidays for over 20 years. It wanted to manage its huge web marketing budget more effectively by better understanding which web searches and keywords generated most telephone calls as well as improving customer service.

Find out more about how Teletext has been able to optimise its web marketing campaigns and spend by using Syntec's ResponseTrack call tracking and analytics service, whilst maintaining the same level of response. The ScreenView facility also lets agents see the caller's webscreen to be able service them better.  

Delfont Mackintosh is a leading theatre operator in London's West End. Due to the nature of the business, the quantity of call traffic received at the company's booking office varies hugely between peak and off peak times. 
Read more about how the application of Syntec's Network Queue product has resulted in huge improvements to Delfont Mackintosh's operations from both their customers' and their own perspective. 

Charles Tyrwhitt Shirts wanted to replace its existing on-site call centre solution with a distributed contact centre solution, but with no disruption to its business during the changeover. The new system needed to provide real time agent status across multiple sites and the company also wanted to reduce the number of ISDN lines needed and move to SIP.
Read more about how Syntec's AgentCall system has helped Charles Tyrwhitt dramatically improve the manageability of its contact centre as managers now have a real-time view of agent performance as well as accurate 3rd party stats on outsourcer performance. The company's costs have also reduced substantially due to much more efficient use of its existing resources.

Forthcoming events

  • We'll be presenting at PCI London on 22 January at 12.50pm. More information about the event including details of how to book is available on the PCI London website.


  • We're also appearing at Travel Technology Europe on 25-26 February at London Olympia. You can visit us on stand T118 and we're also taking part in two panels on 25 Feb. 

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