Syntec has rebranded


Syntec Telecom has shortened its name to Syntec, with the new corporate strapline 'integrated contact centre systems' supported by a new-look website and product line-up at 


Driven by customer demand, we have now evolved into one of the UK's leading providers of cloud contact centre management solutions.  We are still experts in telecommunications - it's still at the heart of what we do, but by no means all now, as the shorter name and new company strapline indicate. For more information about the rebrand you can read the full press release here



Managing Director, Colin Westlake, sums up:


Colin Westlake


"Syntec's brand and product line-up is now re-positioned to take full advantage of the growing demand for organisations to replace legacy hardware-based contact centre systems with modern hosted services. Inherently quicker to deploy as well as flexible to implement and scale, these hosted services are all developed and maintained by Syntec as well as supported by our personal and consultative approach, to add value and improve service in our clients' contact centres and outsourcers".


Come and visit us at CC Expo 1-2 Oct

We're delighted to be both exhibiting and presenting at Customer Contact Expo , 1-2 October at Olympia, London. Customer Contact Expo brings together the entire customer service and contact centre industry under one roof. If you work in the contact centre or customer service industry it's the must attend
Simon Beeching
This year Syntec Director, Simon Beeching, will be presenting the results of our latest 'Cloud Gazing' market research - come and see his presentation in the People and Technology Solutions Theatre on Wednesday 1 October from 12.30-12.50 and learn about the priorities and expectations revealed by contact centre decision-makers. You can also visit us for a demo on our stand D40. 

PCI DSS white paper research findings presentation
PCI DSS white paper research findings presentation

Watch our new video


The summary findings from our recent tracking survey into what tech-savvy consumers think about card payment security in call centres have now been turned into a short video. The findings show that consumers are extremely concerned about payment security and increasingly make purchasing decisions based on their impressions of organisations' fraud prevention measures. This video gives you the top level findings.