Kim Shannon
Off-Site Business Services, Inc.
14426 John Humphrey Drive
Orland Park, IL 60462
(708) 966-4441       www.offsitebiz.com
Tuesday Tips & Tricks 
 
September 4, 2012 

The kids are back in school and fall is in the air. I hope everyone had a good Labor Day Weekend.

In This Issue
Conditional Formatting
Inside Sales Vs. Customer Services
Your Business Self Portrait
 What is Conditional Formatting? 

 

Conditional formatting creates rules for selected text. This allows you to change the font, fill color, and border settings depending on the content or the contents of another cell. When your criteria are met, the conditional formatting is applied. For example, you can set a rule for a cell's fill color to turn red if the criteria is met. It is a great tool to quickly find discrepancies in large amounts of data or find line items that are over budget.

 

Here is an example of finding any values in a range greater than another cell:

 

First highlight the cells you want to create the rule for.

From the Home tab, in the Styles section, Choose Conditional Formatting.

 

 Conditional Format

 

 
In this example, I want to highlight any cells that are greater than cell F1. So I would select the Highlight Cells Rules, then Greater Than. When the Greater Than box pops up, I am going to click the spreadsheet icon with the red arrow. That will take me to my spreadsheet where I can click on cell F1. After you have selected the cell, click the box with the red arrow to take you back to the Greater Than screen.

 

The default conditional formatting setting is Light Red Fill with Dark Red Text. Click on the drop down box to see other defaults. Or you can create your own. Then Click OK.

 

  Greater Than

 

 The end result quickly shows which cells are greater than cell F1.

 

 

 

 

Many thanks for all of the positive feedback on the newsletter. If you have a topic you would like us to address in an upcoming issue, please feel free to email staff@offsitebiz.com
 
 
Sincerely,

 


Kimberly Shannon
Off-Site Business Services, Inc.
Knowledge is Power 
 
Inside Sales Vs. Customer Service

Many employees freeze at the mention of "sales". But by fully educating your employees on the various products or services you offer, you can train them to discuss them in an informational way with your clients. Instead of selling, your employees

are speaking with your customers like an adviser, not a salesperson.

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Look at Your Business' Self Portrait
Self-Portrait  

Every member of your organization is part of your customer service team. Whether it is the person answering the telephone, typing a quote, processing the order, or doing a timely follow-up, every person in the process creates a self-portrait for your business. (Even if you are doing all of the tasks yourself.) Every aspect of the order is critical to meeting customer expectations, achieving customer service excellence, and building lasting relationships with customers. By focusing on the customer and treating every task as the self-portrait it represents, you are continually proving your commitment to customer service excellence.

 

 

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