Kim Shannon
Off-Site Business Services, Inc.
14426 John Humphrey Drive
Orland Park, IL 60462
(708) 966-4441       www.offsitebiz.com
Tuesday Tips & Tricks 
 
August 21, 2012 

The dog days of summer are upon us. Here are some time saving tips to help get you back in the groove.

In This Issue
Five Time Saving Word Tricks
Customer Service Tip-Know Your Customer

Quickly and Accurately Select Text in Word

 

Most users know how to select text by clicking and dragging. This tends to lead to problems. Either the screen scrolls too quickly and you end up with too much text selected and have to start over, or you miss a part of a word or sentence.

 

Select a single word by double-clicking the word. To select an entire sentence, press the CTRL key on your keyboard and click anywhere within the sentence. Triple-click within a paragraph if you need to select the entire paragraph. You can also press and hold the Shift key and then press the Up or Down arrow to select entire lines of text. To select an entire document, press CTRL + A or triple-click in the left margin.

 

Start Where You Left Off

 

When you reopen a document in Word, the cursor appears at the very beginning. To jump to the place where the cursor was when you closed the file, just press Shift-F5.

 

Create a Line

 

To create a horizontal line across the width of a document, as you might do to separate one part of a document from another, hit the hyphen key three times and then hit Enter.

 

Change Case

 

Instead of retyping everything to change from lower case to Title Case or to UPPERCASE, just highlight the text you want to change, click the case button, and then choose which case you want.

 

Insert Date 

 

Hit Alt-Shift-D (or Control-Shift -D on a Mac) to add the date automatically.

Many thanks for all of the positive feedback on the newsletter. If you have a topic you would like us to address in an upcoming issue, please feel free to email staff@offsitebiz.com
 
 
Sincerely,

 


Kimberly Shannon
Off-Site Business Services, Inc.
Video Tutorials Available

If you would like a video tutorial of any today's tips, e-mail staff@offsitebiz.com for your free copy.

 

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Knowing Your Customers - The First Step
Knowing your customer is the best way to retain them. Find out as much information as you can about them. Start with the basics - name, address, phone number, e-mail address.
This information provides a great start to keeping your customers connected to your business. (Don't use this information to flood them with promotional material - there is a time for marketing.) Use it to add value to their relationship with you. After all, this is a relationship based on trust.
Now they have shared this information with you, you have the opportunity to give something back. How? Send them a periodic e-mail (or newsletter) that gives tips and hints on how to make their lives easier or change their lives for the better. Sometimes your product or service will have a place in this information, sometimes it won't.
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