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Communication Matters Newsletter

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What NOT to Say....Excuses  

In this month's What NOT To Say video, we take a look at opening with excuses -- large and small -- and find out what the audience has to say about such an opening.
  
Public Speaking: What Not To Say... Excuses
 
Watch more short videos from our What NOT to say video series. 

 


Glossophobia, noun

---the fear of speaking in public

 

Apparently, this term is new.  It's not in any of the dictionary sites (Webster, dictionary.com, or Oxford!)  I first heard it two weeks ago when a relative (by marriage - whew!  Glad it isn't hereditary!) informed me she suffered from it.   No dictionary definition, but, of course, there's a Wikipedia entry!

 

The dictionary lists a phobia as an extreme or irrational fear of something.  I think that is misleading and unjust.  There is nothing irrational about fearing the approval of others - we're wired that way.  And it could only be extreme if you ran screaming from a room instead of speaking.  I've never seen that.  The running, yes.  The screaming, maybe once.  But both, never!

 

Jerry Seinfeld made famous the idea that people fear speaking in public more than death.  It gets laughs.  But if it were true, you'd see people throwing themselves out of Boardroom windows to the street below rather than leading meetings, or stepping in front of a bus on purpose on the way to their conference presentation.  I've never been able to find ANY report of such occurrences.

 

But making light of the fear only masks the reality.  The number of people I've had tell me they experience NO anxiety when speaking in front of crowds (ever!) is slim to none.  It certainly doesn't describe me.  I had a huge opportunity last week - to host an event for over 400 with some major players in the audience and a huge financial stake on the line -- and I was glad I wasn't wearing a lapel mic, because I'm sure that it would have picked up my heart beat.  Fear is a reality that speakers, teachers, and leaders face.

 

So how do we face it?  Two classes of ideas on handling your fear.

 

First, the psychological.  I've consulted several clients & friends who have professional credentials in the psychology world, and they all say basically the same thing: self talk is huge.  Get the messages to your psyche to change, and your feelings will change.  This includes visualization, preparation, breathing better, and acknowledging the fear that exists.

 

But I'm not a psychologist.  Here's the psycho world of a speech coach.  The self talk I embrace is changing the focus from how you FEEL to how you PERFORM.  It sounds cruel, but as a speech coach, I couldn't care less how you feel about speaking (as your friend, I care VERY MUCH how you feel!).  I just want you to be GREAT.  And that's the key.  What does great look like?  Most people have no idea.  They equate success to "I finished!  And I didn't pass out!!  WOOO HOOOOOO!!!!!!

 

I set the bar much higher.  You finished.  And your audience liked what you had to say.  And they are then able to repeat it to others or take action on your talk.  Bonus points if they had a fantastic experience, thought you were great, and laughed/cried/tweeted as a result.  Did THE AUDIENCE have a great time?  If so, check your feelings at the door, because they really don't matter to the success of a speaker.

 

I think that's all that's really required - a focus on what GREAT looks like and being able to do it.  That's what we teach in our two-day intensive workshops - what skills do you need to execute on to be GREAT in any circumstance?  If, along the way, you feel good, that's fantastic!  But if not, you still look GREAT and perform EXCEPTIONALLY.

 

Some of you want the practical, and I suppose there is value in that.  So here is one tip to do and one tip to never do to help burn off the effects of glossophobia, even though I throw out the caveat that I believe this is misguided in its intent.

  1. Get your body involved.  MOVE.  Get out from behind the lectern and burn some energy.  GESTURE with HUGE expression.  SMILE big and often.  This will burn off energy and make you look more confident.
  2. Never.  Ever. Make mention of your nerves.  Just move on.  They'll more than likely never notice, never know, and thus never care.  If they do notice, they'll think all the more highly of you because you didn't need to draw their attention to it. 

Perhaps we need support groups for this spreading disease.  Or perhaps we just need people to be better speakers.  I've never met anyone who couldn't be a GREAT communicator.

 
 

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Need a Speaker for your conference or corporate event?  

Last week, Alan spoke at the Triangle American Marketing Association's very successful HighFive Conference.  Alan held a session on  "The Silver Bullet:  The One Skill Every Communicator Should Use."

 

If you need a keynote speaker or breakout workshop for your next conference or corporate event, check out Alan's Communicating with Excellence speaking series.   Alan will show you how communication opens doors in your world and how YOU can be an insanely great communicator!  Contact us today!

 


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On the Blog
 
The key element to answering tough questions

I have found that answering questions is one of the most difficult things to do as a communicator.  Especially in sales, where you are being compared to other people/products and one element of

weakness can mean a lost close.  We teach a wonderful method to handle difficult Q&A in our Great Answers to Tough Questions half-day workshop.

  

I recently had an interaction with a sales person from a notable auto manufacturer named after the man that invented the first horseless carriage that was comical because he refused to answer the question.  We are in the early stages of research on buying a new vehicle.  I had a nice in-person visit with this salesperson, went home to see what the Internet had to say, and had this dialog with him via email.......read more.



March 2014
In this issue
What NOT to Say
Glossophobia
Need a speaker?
On the Blog
Upcoming Workshops
Get your talk on!
Upcoming Speaking Events
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Two days that will change your life!  This highly interactive, hands-on workshop gives you the skills to face an audience and deliver content in a clear, concise, and compelling manner. Close that deal, give that career-changing presentation, or motivate your audience to action. Speak with confidence, power, and ease. 
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PechaKucha Night

March 6

One of the best ways to raise your awareness of speaking skill and to improve your own skill is to watch other speakers. PechaKucha is a forum where you will witness all sorts of topics and styles with varying degrees of effectiveness and skill. PechaKucha hosts presenters from the Triangle area talking about topics they are passionate about and does it in a unique format. 

 

Another great way to watch other speakers is to look for a localTEDxevent near you.

Upcoming Speaking Events

  

Raleigh Wake Human Resources Management Association

March 13

"Why business communications is killing modern business and what you can do about it." Register to attend.

***This course has been HRCI Pre-Approved for 1 General Credit

  
If you need a speaker for your next corporate meeting or professional organization, contact us at [email protected].  Check out our keynotes or have us customize a presentation or workshop for your group.
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MillsWyck Communications
Communication  matters.  What  are  YOU saying?
  
Alan Hoffler, Philorator (Teacher & Lover of Speaking)
(919) 386-9238 

Alan Hoffler is the Executive Director and Principal Trainer at MillsWyck Communications.  He is a Trainer, Speaker, Consultant, and Coach who passionately moves others to effective and engaging communication.