The Department of Taxation has recently adopted a new process regarding requests for copies of previously-filed tax returns. Use the new form, VA-1, to request copies of business and individual tax returns for up to five years back.

Only the authorized taxpayer, power of attorney, court appointed representative or officer of a company may request copies.

Please allow 30 days for processing. 

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Individual income taxpayers who reported overpayments and itemized deductions now have access to Form 1099G/1099INT online through the VATAX 1099G Lookup.

Taxpayers will need the following information to access their Form 1099G/1099INT statements: 

• Social security number of the taxpayer
• Date of birth
• Last name
• Tax year of the last filed Virginia return
• Line 1 (Adjusted Gross Income) of the last filed 760, 760PY, or 763 Virginia return. If a taxpayer filed a 760PY return, add both columns of line 1.
• Spouse's social security number, if a joint return was filed 

The PDF form can be viewed, printed or saved. Individuals will need Adobe Acrobat Reader software, which can be downloaded for free, to view the form.

For more information about Form 1099G/1099INT statements, see our website.

NOTE: Individuals who elected to access their Form 1099G/1099INT electronically by checking the indicator on their 2013 returns were not mailed paper forms. Taxpayers who didn't make this election were mailed paper forms, even if they use the 1099G/1099INT lookup application to access their information.

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Generally, if you file your return electronically, your refund will be processed in about one week. To reduce the risk of refund fraud, we are using various processes to validate tax refunds prior to issuance. These additional processes could delay the receipt of your refund.

You can check the status of your refund in two ways: 

• Online Lookup: Check the status of your tax refund online. You will need to enter your social security number, the tax year of the return you filed and the amount of the refund you are expecting.
• Phone Lookup: Call (804) 367-2486 to check the status of your refund 24 hours a day, 7 days a week. You will need to enter your SSN and the amount of the refund you are expecting.

If you filed your tax return on paper, your refund could take up to seven weeks to process. 

If you mailed your tax return using certified mail, it could take one to three weeks for us to receive your return from the U.S. Post Office. 

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For the 2014 tax filing season, our Customer Services hours are:

• Telephone service: 8:30 a.m. to 5 p.m., Monday through Friday. For help with individual income taxes, call (804) 367-8031. 
• Customer Services Walk-In Center: 8:30 a.m. to 5 p.m., Monday through Friday. The walk-in center is located at 1957 Westmoreland Street, Richmond, VA 23230. The Cashiers' Office is open year-round. 

Please keep in mind that April is one of our busiest months during the year. We assist many taxpayers on April 15 (the federal income tax due date), on May 1 (the due date for Virginia individual income tax), and on the days immediately before and after. 

If you think you'll need assistance from our Customer Services office this month, try to plan your contact before those dates for faster assistance. Our contact information can be found here.  

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