The Virginia Department of Taxation's Walk-In Customer Service Center in Richmond is now closed.

For assistance, taxpayers can speak with Customer Services representatives from 8:30 a.m. to 5 p.m., Monday through Friday, at the following phone numbers:

Individual: (804) 367-8031

Business: (804) 367-8037

Live Chat service is available during the same hours. Taxpayers can also ask questions using secure email. 

Payments can be made at the Cashier's Office, located at 1957 Westmoreland Street in Richmond, from 8:30 a.m. to 5 p.m., Monday through Friday.

More contact information is available here.