"..So I Bagged Myself" and Other Mystery Shopper Comments
We are constantly reminded of why our quality assurance process is so valuable to our clients. Despite ever-smarter technology, there is no replacement for an actual review of a report before it's released to our client. Spell check can't and won't uncover all errors!
- "There were no baggers helping the cashier so I bagged myself".
- "I ordered tuna and the server went into a drawer for it."
To see the remaining list, click here.
Our favorite is "Remains from a previous customer were still on table. I cleaned it up myself."
Telephone Mystery Shopping: 4 Reasons Why Using a Call Center May Not Work
Do you ever wonder about the best way to employ telephone mystery shopping? Should a call center place the calls, or should a variety of callers phone your locations? Companies who use traditional call centers to conduct telephone mystery shops may feel that quicker results and smaller fees prevail. Before you consider this strategy, think about the following pitfalls:
Read the full article here.
Alcohol Compliance: Holiday Reminders
Restaurant mystery shopping and training efforts are even more important during the holidays, with busy employees facing the challenges of managing more customer traffic. With holiday celebrations for family and offices soon to be in full swing at restaurants across the nation, and alcohol often a big part of these celebrations, we thought that the National Restaurant Association's infographic on alcohol service was timely.
Read the full article here
Lana Meade Retires from Confero after 11 Years of Service
After over a decade of service, Confero's team wished Lana Meade well as she announced her retirement. In honor of her long term contributions and successes, our staff gathered on November 27th at the Confero headquarters for an evening of fellowship and farewell.
Lana's career with Confero began as a project manager and scheduler. Her quick problem-solving skills, ability to manage multiple priorities with efficiency, and keen eye for details led to her promotion as Client Services Manager (CSM). As a CSM, Lana has provided her clients with reliable management of mystery shopping programs, on-time results, a personal touch, and ongoing suggestions for improved programs.
We are sad to see Lana go but we are also excited for her as she begins her retirement adventures. Her thoughtful insights into many client projects, leadership, companionship, and her office dog, Ellie, will all be greatly missed. We wish Lana fun and relaxation in her retirement!