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Novitas Medicare patients received EOBs stating they received pneumonia vaccine when they really received a flu vaccine. This is causing confusion with the patients.
The EOB error, which began Oct. 1, 2012, affected all Medicare patients in Pennsylvania and several neighboring states. It did not affect Medicare Advantage patients. Novitas Solutions has notified all of its business partners. The error did not cause any issues with physician reimbursement.
If you receive a call from a patient about this error, you can get a revised EOB by contacting Novitas Solutions at 1-800-MEDICARE. Patients and physicians will only receive a corrected EOB upon request.
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