From now until early May, you and your family will get to enjoy delicious, locally-grown food, be the first to hear about fun cooking classes and special events, and most importantly, provide essential support to your local farmers during the colder winter months. 

As the days grow shorter and the meals grow warmer, we hope you learn a few new favorite recipes to share while cuddled around your family's table. Be sure to follow us on Facebook and on Pinterest, where we've collected tons of recipes that feature Fall & Winter produce, Soups & Stews, and great ideas for Thanksgiving

If you're a returning customer: welcome back! 

The Winter Share is especially important to our farmers and producers. You guys, our most dedicated core of Forkers, keep on committing to local food even when it's frozen outside to make sure all our farmers stay afloat. 

But you also know there is so much to enjoy this time of year: we'll all be tucking into pot roasts, crispy baked potatoes and root vegetables, savory soups, and frozen-at-their-height-of-flavor fruits and vegetables until the ground warms up in spring. Then, onto the first tender greens of the year in April and May before we hurl ourselves into another fantastic Summer Season. 

If you're new: welcome to the Fork! 

We've got lots of great information coming your way about our program, but in case you don't find the answers to your questions on our Winter Share Details page or on our FAQ page, just shoot us an email or give us a call 800-861-8582.

Your Pick Up Location: WESTLAKE  

YOUR STOP


ADDRESS

St. John Medical Center
29313 Health Campus Drive
Westlake, OH 44145

DAY & TIME

Thursday, 3:00pm - 6:30pm

FIRST DAY

Thursday, November 3rd


ADDITIONAL DETAILS

Please be careful when entering the parking lot and watch out for other customers, children and those going to St. John's.
The easiest way to find us is to enter the Medical Center from Crocker at Health Campus Drive and turn right onto the first drive. We'll be in the parking lot in a white refrigerated box truck.

Directions from Crocker:
If you are traveling north on Crocker, (you might be able to spot our truck from the road) you will go past our truck and turn right onto Health Campus Drive. If you are driving south on Crocker, you will turn left onto Health Center Drive. Take the SECOND right just past the Seidman Cancer Center. We will be visible from that turn in the large parking lot straight ahead.

Directions From Center Ridge:
Enter the grounds by turning onto Health Campus Drive. Drive on the winding road all the way around the hospital. Just before you would exit onto Crocker Rd, turn left at the recycling dumpster. Drive straight ahead (behind the Seidman Cancer Center). You will see us parked in the corner of a largely empty lot.



IF YOU MISS THE STOP

All of our Winter Pick Up Locations are the only stops on their routes, so if you miss it, click this link for our full list of stops to get your bag later in the week. 

Some Helpful Information if You're New
(or Need a Refresher!)

Winter Share Pick Ups are every week for the first three weeks, and then every other week after that.
  • There are a total of 15 Share Weeks in the Winter Share season, and it runs from November 2nd, 2016 through May 6th, 2017.
     
  • On your Winter Share Stop's Page (The Solon Winter Stop) you'll find the dates of each of the pick ups. Mark them in your calendar to make sure you won't miss them, and if you have a vacation planned, keep reading to learn how to schedule it. 
     
  • The week of Thanksgiving (November 23rd-26th) is the first "skipped" week of the Winter Share. Thanksgiving packages and turkeys will be delivered that week instead. For more information about Thanksgiving with Fresh Fork Market, click here
     
  • There will be a pick up during the week of New Year's Eve (December 28-31st.)

Weekly Newsletters are emailed out on Tuesdays around noon during each Share Week.
  • In each newsletter, you'll find:
     
    • The upcoming week's Bag Contents for each share. There is also a link in each newsletter for a printable PDF version of the bag contents.
       
    • Some original recipes tailored to what's coming in the shares, as well as a bunch of links to other great recipes online. Follow us on Pinterest to see all of those and a bunch more!
       
    • Photos and stories from Trevor and some of our farmers.
       
    • Announcements about upcoming classes and events
       
    • A reminder to place a Special Order, which must be placed and paid for in full by Tuesday at Midnight in order to be included in that week's deliveries. Any Special Orders placed after Tuesday at Midnight will arrive during the following share week's deliveries.
       
  • Here are the Newsletter Archives-- shortly after each newsletter is sent out, we post a link in case you missed it. 
     
Try to avoid the rush at the beginning and end of the stop.
  • Especially during the first few weeks, we tend to get a rush at the beginning and end of each stop's scheduled time. Don't worry, we have enough food on the truck for everyone and we will be there until the last scheduled minute of the stop!
     
  • Please come at whatever time is most convenient for you, but if your timing is flexible, that would ideally be in the middle of the stop's scheduled time. 
     
Want to change your stop?
  • You can always pick up your bag at any of our locations, and you don't need to let us beforehand. 
     
  • Your Special Orders, however, will always be sent to your Primary Pick Up Location on file.
     
  • If you find that another stop is more convenient for you on a regular basis, and that's where you would like your Special Orders sent, please change your Primary Pick Up Location on file:
     
    • Sign into your account here
       
    • Click "Manage My Subscriptions." Make sure you've selected "2016-17 Winter Season" from the dropdown menu. 
       
    • Click on the tab "Location" and use the drop down menu to change stops, and click "Save." You do not need to select a "Drop Off Location Back Up." 
       
    • Or, you can reply to this email, or call at 800-861-8582.

All we need is your name when you pick up.
  • When you arrive at the stop, look for our big white box trucks with graffiti on the side. 
     
  • Head to the Greeter's table and give us your last name-- no Customer ID # or picture ID necessary.
     
  •  We'll look you up in our fancy handhelds, grab your share, and if that's all you need, you'll be on your way! 
     
  • If you have an allergy or a dietary restriction and you've registered it in your account, it will be listed in our handhelds. However, it's faster and safer to just let your Greeter know and they'll offer you a substitution. 
     
You can buy extra stuff at the stop
  • At each stop there will be a big display of all the extras we have for sale that week. When it's really cold, we'll keep most of the dairy and meat out on the table, too. Typically, you'll see: 
     
    • Dry goods like granola, oats, chips, dried beans and flours.
       
    • Canned goods like salsa, tomato sauce, canned peaches and more. 
       
    • Dairy like cheeses, butter, milk, and yogurt.
       
    • Pantry staples & baked goods like honey, eggs, breads and pastries.
       
    • Meats like sausages, ground beef, bacon and more.
       
  • We accept cash or check at the stop, or we can put it on your account-- kind of like a tab at an old school grocer. 
     
    • If you purchase items on account, you'll be invoiced for your outstanding balance via email, which you can pay using a Credit Card online or bring cash or check to the stop. This is the most convenient option if you'd like to purchase extras using your Credit Card. 
       
  • Sometimes we run out of items, so if there is something you really must have, please place a Special Order online ahead of time. 
If you place a Special Order online, bring your confirmation.
  • Use our online shopping cart to place an order for extras ahead of time! Click here to learn about Special Orders, including a step-by-step tutorial on how to place them. 
     
  • Special Orders must be placed and paid for in full (using MasterCard, Visa, or Fresh Fork Market Credits) by Tuesday at midnight to be filled for the coming Share Week. 
     
  • The order will come to your stop (Primary Pick Up Location on file.) Please bring a copy (on your phone or printed) of your confirmation and show it to your Greeter. 
     
Double check your bag before you leave the stop.
  • Take a moment before you leave the stop to double check the contents of your bag and compare it to the most updated Bag Contents list on the Greeter's Table. 
     
  • We do our best to check every bag carefully, but we pack thousands every week and occasionally we'll miss something. We want to make sure you get every last berry and bunch of kale you should be getting in your share! 
  • In case you get all the way home and find that you're missing something, please write to [email protected], or give us a call at 800-861-8582 and we'll try to fix the slip up as soon as possible.
     
How to Make a Payment:
  • We'll send you a payment reminder email for any outstanding balance on your account. This balance reflects any purchases you make at the stop and put on account, or any subscription payments if you're on our Divided Payment Plan.
     
  • You can bring cash or check to your stop. 
     
    • Please write the email address associated with your account on the memo line of any check.
       
    • If paying with cash, make sure to get and keep your receipt. 
       
    • To avoid paying the 3% processing fee for Special Order purchases, you can add Fresh Fork Market Credits to your account by either bringing cash or check to the stops or mailing in a check. If paying by check, please also write on the memo line, "for FFM credits" so we know how to apply your payment. 
       
  • You can use a Credit Card to make a payment over the phone (800-861-8582), or by signing into your account: 
     
    • Sign into your account here
       
    • Click on "Manage My Subscriptions" and select "2016-17 Winter Season" from the dropdown menu. You should be taken to the "Pay My Bill" page
       
    • Select to either pay the amount displayed, or another amount.
       
    • Fill out your billing information, and click "Submit Payment."
  • If you prefer snail mail, make a check out to "Fresh Fork Market," and send it to:
     
    • Fresh Fork Market, 3800 Woodland Avenue, Cleveland OH 44115
       
    • Again, please write the email address associated with your account on your check's memo line. 
       
  • If you are paying for your subscription via our Divided Payment Plan, your first payment is due at the beginning of the Share (or whenever you first join) and the second payment will be due in January. 
  • Please know that all payments made with a Credit Card are subject to a 3% processing fee.

What happens if your miss your stop:
  • If you miss your stop, you can come to any other stop later that week to grab your bag. Check out all of our Winter 2016-17 Pick Up Locations
     
  • It's good to keep in mind that the last stop of the week is in Tremont on Saturdays from 10:00 am - 2:00 pm. 
     
  • You're welcome to send a friend, family member, co-worker or neighbor to pick up for you-- they just need to give us your name so we can look up your account. 
     
  • If you've missed all the stops and just forgot, we're really sorry but we cannot refund your bag for that week. 
     
  • If you know in advance that you're going to miss your stop, schedule a vacation: 
Going on a vacation?
  • You can take off up to four (4) weeks off from the share without losing the bag credits. 
     
  • Vacations must be registered by Saturday at midnight the week before you're taking off, but if your vacation is already planned you should register your time off as soon as you know! 
     
  • You'll get $45 per week you take off applied to your account as credit the week after you return. 
     
  • You can spend that credit on extras purchased at the back of the truck. Vacation credits cannot be used to pay off a balance you already have on your account.
     
  • To register a vacation:
     
    • Sign into your account and click "Manage My Subscriptions." Make sure you've selected "2016-17 Winter Season" from the dropdown menu. 
       
    • Click on the tab "Vacations" to add the weeks you'll be out. 
       
    • Or, reply to this email or call 800-861-8582 and let us know, or tell a Greeter at the stop. 
       
  • Read more about our Vacation Policy here.

We Will Be There, Snow or Shine. 
  • Except in extreme circumstances and to ensure the safety of our staff and subscribers, we will always be at the stop regardless of weather. 
     
  • Sometimes we have delays due to weather, the roads, or issues at the farms or with the trucks and we'll do our best to keep you posted about our timing via email or social media. 
     
  • Like us on Facebook to get the updates. 

Helpful Links on Our Website 
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