"Sarcasm is focused bitterness!"

 


 
About Judy Kay
Judy Kay's expertise is helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, work together better and deliver service with more passion and fun which ultimately result in growing their practice.
Her approach is different.  Instead of focusing on what you are doing wrong, Judy Kay focuses first on what you're doing right, encourages the positive that's already there, and then replaces the negative habits with actions that will help make the biggest difference for your practice!
  
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2015
January 22-23, 2015, Houston, TX
January 24-25, 2015, Atlanta, GA
February 19-20, 2015, Middletown, OH
February 26-27, 2015, Chicago, IL
March 20, 2015, Walnut Creek, CA
April 23-25, 2015, St. Paul, MN
May 5, 2015, Edina, MN
May 7-8, 2015, San Antonio, TX
May 27-28,2015, The Woodlands, TX
June 5-7, 2015, Portland, OR
June 11, 2015, Seattle, WA
June 25-26, 2015, Naples, NY
July 16, 2015, Burnsville, MN
July 30, 2015, Durham, NC
August 7, 2015, Mt Pleasant, MI
August 11-12, 2015, Puyallup, WA
August 14-23, 2015, Sonoma, CA
August 28-30, 2015, Nashville, TN
September 10-11, 2015, Hoboken, NJ
September 14, 2015, Overland Park, KS
September, 19, 2015, Las Vegas, NV
September 22-23, 2015, Pearland, TX
September 25, 2015, Champaign, IL
October 2-3, 2015, Washington, DC
October 7-8, 2015, Bemidji, MN
October 15-16, 2015, Rockwall, TX
October 20, 2015, Woodinville, WA
October 23, 2015, Fort Lauderdale, FL
October 27-28, 2015, Willmar, MN
November 3-4, 2015, Washington, DC
November 9-10, 2015, Raleigh, NC
2016
January 6-7, 2016, Atlanta, GA
January 12-13, 2016, Shelby Township, MI
January 21, 2016, Denver, CO
January 27-31, 2016, Boston, MA
March 5, 2016, Memphis, TN
March 11, 2016, Slidell, LA
March 17-18, 2016, Vancouver, BC
March 29-30, 2016, Pearland, TX
April 6-9, 2016, San Francisco, CA
April 16, 2016, New Orleans, LA
May 5, 2016, Toronto, Ontario
May 20, 2016, St. Louis, MO
May 28, 206, San Antonio, TX
June 10-12, 2016, Santa Fe, NM
October 20-23, 2016, Denver, CO
November 4, 2016, Detroit, MI
2017
February 23-25, 2017, Chicago, IL
June 9-11, 2017, USA
October 2015 
Sarcasm!  What's The Purpose?

 

 Sarcasm!  What's the purpose?  Seriously, it's what I asked the dental teams I am coaching.  I am sad to say that sarcasm is rampant in the dental culture. 
  

This month is dedicated to understanding the negative power of sarcasm and how it can make even the best of teams lose trust and respect!

 

 
Inspiration
 
I coach dental teams nationwide and often see sarcasm as a normal form of their communication! It seems so innocent when we refer to it as "just teasing"! Yet it is one of the quickest ways to lose trust and respect amongst the entire team. I often receive calls from dentists concerned that they have lost the trust and respect of their team. I have found the biggest culprit most often responsible is the sarcastic banter between them and their team.
 
Sarcasm! 

  
When asked about sarcasm I often hear, "It's just how we communicate! We tease each other in fun!" The problem is it's not really fun...it's negative. Often times a team member doesn't realize when they have crossed the line. After all they are just teasing...it's all in fun right??? The truth is sarcasm shuts down positive and effective communication!
 
I would like you to think about this for a moment. How do you feel when someone says something sarcastic to you and ends it by saying just teasing! Does it ever plant just a tiny seed of doubt? Do you ever think...hmmm...I wonder if they really feel this way? I wonder if they really meant it. The moment we have this thought we start to doubt and immediately start to lose trust and respect. We say sarcasm is in fun! But really who is having fun? Usually only the teaser not the teas-ee!

Whenever someone around me speaks in a sarcastic way I try to look for reasons why they may feel insecure. Some people use sarcasm or teasing as a way of avoiding confrontation because they are afraid of asking for what they want. Sarcasm can also be passive aggressive or as a way to assert dominance. Other use sarcasm as a disguised barb when they are angry or upset, because they are too afraid to communicate openly and honestly.  When people are not good at reading those around them, or are not sure how to carry on a conversation they will often use sarcasm hoping it sounds playful or affectionate. Unfortunately it tends to have the opposite effect.
 
The dictionary defines sarcasm as the use of irony to mock, insult, ridicule or convey contempt! How is this in any way a positive form of communication! How does sarcasm help build happy, healthy and high performing team relationships? So why do we support it as an appropriate form of communication? Many dental practices do! Does yours?
 
Sarcasm is not only hurtful, it is also the least genuine mode of communication. 
 
The bottom line is sarcasm is a very negative and destructive way to communicate. It sabotages and undermines trust and respect and the chance to build a happy, healthy and high performing culture.
 
My challenge to you and your team is to stop the sarcastic remarks and start communicating openly, honestly and respectfully!

 
 
Contact Judy Kay  today if you would like to learn how she can help you build a cohesive team that  support each other and the practice, become better leaders, and deliver service with more passion and fun!