"One of the annoying things about believing in free choice and individual responsibility is the difficulty of finding someone to blame your problems on. And when you find somebody, it's remarkable how often his picture turns up on your driver's license."

 

- P.J. O'Rourke


 

About Judy Kay
Judy Kay's expertise is helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, work together better and deliver service with more passion and fun which ultimately result in growing their practice.
Her approach is different.  Instead of focusing on what you are doing wrong, Judy Kay focuses first on what you're doing right, encourages the positive that's already there, and then replaces the negative habits with actions that will help make the biggest difference for your practice!
  
    Optimistic
      Radiant
          Attitudes
              Nurture               
     Great
         Energy!
 
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Judy Kay Mausolf

612-701-4922
  
 
  Positive~Practical~Powerful Results! 
  
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Where is Judy Kay!
  
2015
January 22-23, 2015, Houston, TX
January 24-25, 2015, Atlanta, GA
February 19-20, 2015, Middletown, OH
February 26-27, 2015, Chicago, IL
March 20, 2015, Walnut Creek, CA
April 23-25, 2015, St. Paul, MN
May 5, 2015, Edina, MN
May 7-8, 2015, San Antonio, TX
May 27-28,2015, The Woodlands, TX
June 5-7, 2015, Portland, OR
June 11, 2015, Seattle, WA
June 25-26, 2015, Naples, NY
July 30, 2015, Durham, NC
August 7, 2015, Mt Pleasant, MI
August 28-30, 2015, Nashville, TN
September 10-11, 2015, Hoboken, NJ
September 14, 2015, Overland Park, KS
September 19, 2015, Las Vegas, NV
September 22-23, 2015, Pearland, TX
September 25, 2015, Champaign, IL
October 2-3, 2015, Washington, DC
October 7-8, 2015, Bemidji, MN
October 23, 2015, Fort Lauderdale, FL
November 3-4, 2015, Washington, DC
2016
January 21, 2016, Denver, CO
January 27-31, 2016, Boston, MA
March 5, 2016, Memphis, TN
March 11, 2016, Slidell, LA
March 17-18, 2016, Vancouver, BC
April 6-9, 2016, San Francisco, CA
May 5, 2016, Toronto, Ontario
May 20, 2016, St. Louis, MO
May 2015 
The F.I.X Conversation!

 

I often hear the following sentiments when I am coaching teams to help them work together better.  "The office would be great if it weren't for them!  The "them" they are referring to is the people that annoy them.  Their expectation is that I can somehow magically fix them!


 

The reality is we can't fix other people's behavior we can only fix our own.  If we want to make our relationship better the only way we are going to have a chance is by focusing where the control is...our self.  Our power in getting others to change starts with our own willingness to change ourselves.  This month is dedicated to learning how to communicate more effectively to resolve problems in our relationships!

 

Thoughts on how to solve conflict in the dental practice
thoughts on how to solve conflict
 
Inspiration

 

We only move forward once we realize someone else can't fix our relationships problems for us...only those of us involved in the relationship can fix the problems.  The boss, manager or HR can't fix relationships.  Even a relationship expert like myself can't fix other people's relationships.  I coach and help facilitate a more positive conversation with less emotional energy.  However, the F.I.X. is dependent on the people involved in the conflict. 

 

Conflicts are really just a conversation with emotional energy resulting from a false assumption, difference of opinion or a different x-pectation.  SO to F.I.X our relationships we must first F.I.X. our conversations.  The F.I.X. Conversation starts by:  

 

  • Everyone involved in the relationship wanting to actually make things better
  • Realizing that what is currently being done isn't working

 

The relationship will fail if there is not consensus on these two things.

 

The F.I.X. Conversation is a three step process that empowers individuals to fix their problems in the relationship!  F.I.X. is an acronym for Focus, Identify and X-pectation! 

 
 F - Focus first on the positives in the relationship.  What is currently working in the relationship?  We can get so wrapped up in what's not working we fail to see all the wonderful things that are working.   Share with the other person what you appreciate about them.  Highlight the positives! 

 

I - Identify the key issues or obstacles that need to be addressed.  Examine current behaviors happening in the relationship.  Communicating about the obstacles often uncovers the false assumptions that created them in the first place.  Make sure the main issues and obstacles are listed or they won't be resolved.  What needs to be changed or improved to make the relationship better?  What does better mean?  Be specific; have a better attitude is too general.  Instead, clarify what a better attitude means to you.  Base it on actions to start doing versus actions to stop doing.  For example:

 

  • Greet each other warmly in the morning
  • Smile at each other throughout the day
  • Happily help and support each other

 

X - X-pectations for behaviors moving forward.  What does each person need from the other to make the relationship succeed?  Together come up with a plan of specific actions to make the relationship better.  It is important that the plan always support the practice standards and is in the best interests of the patients and the practice.  What will each person agree to do differently regardless of circumstances or outside influences (other people)?  Agree to no longer blame anyone or anything for their actions.  They are the sole owner of their actions!  Commit to a plan of action that is a win for everyone involved.  Start implementing the plan immediately.  The more precise and consistent the new behavior becomes the sooner it will become a habit and a sustainable fix!

  

Stop focusing on the problems and start communicating about what can F.I.X. the relationship and you will build sincere, strong and sustainable relationships!

 

Contact Judy Kay  today if you would like to learn how she can help you build a cohesive team that  support each other and the practice, become better leaders, and deliver service with more passion and fun!