"Engaged employees create engaged customers who foster business success!"

 

~ Judy Kay Mausolf

 

About Judy Kay
 
She coaches dentists and managers 
who want to be better leaders, get their teams to work together better, and deliver service with more passion and fun which ultimately result in growing their business.
Her approach is different.  Instead of focusing on what you are doing wrong, Judy Kay focuses first on what you're doing right, encourages the positive that's already there, and then replaces the negative habits with actions that will help make the biggest difference for your practice!
  
    Optimistic
      Radiant
          Attitudes
              Nurture               
     Great
         Energy!
 
Judy Kay Arms out   
Judy Kay Mausolf

612-701-4922
  
 
  Positive~Practical~Powerful Results! 
  
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Judy Kay's Book! 

 

Where is Judy Kay!
  
2014
January 25-27, 2014, Atlanta, GA
February 5, 2014, Antioch, CA
February 7, 2014, Walnut Creek, CA
March 14, 2014, Salt Lake City, UT
March 27-29, 2014, Alanta, GA
April 3-4, 2014, Key West, FL
April 16, 2014, Atlanta, GA
April 23, 2014, Fort Worth, TX
April 30-May 1, 2014, Orlando, FL
May 7-8, 2014, Brownsville, TX
May 14, 2014, Washington, DC
May 19-20, 2014, Walnut Creek, CA
June 5-7, 2014, Tampa, FL
June 18-19, 2014, Fort Worth, TX
July  2-3, 2014, Bismarck, ND
July  14-18, 2014, Lakeville, MN
August 14-15, 2014, Hoboken, NJ
September 4, 2014, San Francisco, CA
September 5, 2014, San Diego, CA
September 12-13, 2014,  Columbus, OH
October 2-4, 2014, Nashville, TN
October 7-8, 2014, San Antonio, TX
November 6, 2014, Buffalo, NY
November 19, 2014, Apple Valley, MN
2015
January 22-24, 2015, Houston, TX
February 26-27, 2015, Chicago, IL
March 20, 2015, Walnut Creek, CA
April 23-25, 2015, St. Paul, MN
May 7-8, 2015, San Antonio, TX
June 12, 2015, Seattle, WA
August 2014 
Engaging Success Part II! 

 

I felt it was important to do a quick review just in case you missed last month's newsletter.  I help dental teams nationwide bridge the gap between potential and performance to create a happy, healthy and high performing culture...which all depends on getting them engaged! 

 

2013 Gallup Polls show 70% of Americans are not engaged at work!  Which equals about 2/3rds of the team in an average dental practice.  The downfall of not engaging your team:

 

  • 22% Loss of Profitability
  • 21% Loss of Productivity
  • 45%  More Turnover 
  • 48% More Team Safety Incidents
  • 37% More Absenteeism
  • 41%  More Patient Safety Incidents
  • 41% Less Quality of Care    

 

Just a few awesome reasons to invest time and focus on engaging your team!

 

This month we will cover three additional employee engagement strategies to help you raise job satisfaction, patient service and the bottom line.  It really is a win for the practice owner, the patients and the team!

 

Rise & Shine Opening Keynote!
Power of Encouragement!
Inspiration

 

Purpose

 

I help teams clearly define their purpose.  The purpose is their why behind what they do in their practice.  It is important for the team to believe in the purpose of the practice.  It would be next to impossible to get the team engaged if the doctor/manager's only purpose was the bottom line or retiring.  Team members also need to understand their individual purpose.  Great leaders, (doctors/managers) help their team members see how their individual work connects and supports the purpose and the outcome.  People are willing to roll up their sleeves and work hard together for the greater good when they feel they belong.  They decide whether they belong based on how aligned they are with the purpose of the practice.  Purpose helps them feel they are a part of something bigger than themselves.  Reminding the team of the purpose of what they do each day helps nurture a sense of belonging and fulfillment. 

 

Appreciation

 

We create a culture of appreciation and celebration in their practice.  Team members get engaged when they know they are being seen and feel appreciated on daily basis.  They began to feel recognized, important and cared about.  It is natural for us to want to work with people who care enough to take the time to show us appreciation.  The old saying, "They don't care how much you know, until they know how much you care" is true.  Lack of appreciation is the number one reason Americans quit their job.

 

Establish an appreciation strategy that recognizes how each person prefers to be shown appreciation.  I highly recommend reading the book on appreciation titled, "The Five Languages of Appreciation in the Workplace".  It covers the 5 different ways to show appreciation and would be an awesome book to discuss at your team meeting.  Practice showing appreciation daily that is timely, specific and authentic.  Never give a fake compliment or you will instantly lose trust and respect.  Look for fun and creative ways such as an appreciation board, employee of the month, even Ta-dahs!    Showing appreciation is not just from doctor to manager to team member.  It also includes team member to team member and team member to manager or doctor.  Please email me at Judykay@PracticeSolutionsInc.net if you would like to receive my white pages on appreciation. 

 

Encouragement

 

We lead, manage and train by utilizing encouragement instead of judgment or criticism.  Encouragement goes hand in hand with appreciation and is key in helping to nurture employee engagement.  When team members know their co-workers, manager and doctor(s) believe in them, they feel empowered to face their fears, look forward to challenges and continue to strive to raise the bar!  I think back to when I started my business.  I knew I had my husband Steve rooting for me and believing in me even during the times I doubted myself.  His consistent encouragement allowed me to take more chances and not cave to the fear of failing.  Encouragement instead of judgment and criticism will help the entire team feel confident to think outside the box and challenge themselves to continue to learn and grow. 

  

 

Tune in again next month to Part III of Engaging Success and more employee engagement strategies!

 

 

  

Contact Judy Kay today if you would like to learn more about how she can help you get your team ENGAGED and WORKING together to build a happy healthy and high performing culture!