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"Situations don't dictate how you communicate, behave or react...you do!"
~ Judy Kay Mausolf
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About Judy Kay
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She coaches dentists and managers
who want to be better leaders, get their teams to work together better and ultimately grow their practice. |
Her approach is different. Instead of focusing on what you are doing wrong, Judy Kay focuses first on what you're doing right, encourages the positive that's already there, and then replaces the negative habits with actions that will help make the biggest difference for your practice!
Optimistic
Radiant
Attitudes
Nurture
Judy Kay Mausolf
612-701-4922 Positive~Practical~Powerful Results! |
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Let' Connect with Social Media!
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Where is Judy Kay!
March 12 - Minneapolis, MN
April 4-6, Portland, OR
April 17, Fort Lauderdale, FL
April 25-27, St. Paul, MN
May 2-3, San Antonio, TX
May 18, Anchorage, AK
June 7-9, Loveland, CO
June 21, 2013, Fort Lauderdale, FL
July 27-29, Philadelphia, PA
September 18-21, Orlando, FL
October 25, Nashville, TN
October 29-31, New Orleans, LA
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June 2013
Code of Conduct!
Even the best of us can lose our way in all the noise and hubbub of the day to day stresses! Establishing a Code of Conduct for the practice will help the entire team keep on track...even in stressful situations!
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 | | June 2013 Code of Conduct |
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Inspiration
A Code of Conduct is really about thinking before reacting. Behaviorally, that means testing decisions and planned activities for "integrity" before implementing them.
Here are 6 questions to help you create your own code of conduct:
- Is it legal?
- Does it align with my values?
- Will I be comfortable and guilt-free if I do it?
- Would I do it to my family and friends?
- Would I perfectly okay with someone doing it to me?
- Would the most ethical person I know do it?
I suggest a team meeting (3 hours minimal) to establish a Code of Conduct for the practice. Start the meeting by reviewing the Practice's Core Values and Vision. Ask the entire team to share how, when and where they feel the Core Values are not being supported.
Utilize a large easel pad and markers to write down all the concerns being shared. Discuss the breakdowns that are happening. What current behaviors support the Core Values? What current behaviors need changing to support the Core Values? The behaviors you list that support as well as the necessary changes become your new Code of Conduct!
It is very important for the We Team (leadership team) to be willing to lead by example on whatever is established as the Code of Conduct.
Here are an examples of commitments of a Code of Conduct.
- Model the waddle you want to see
- Set and maintain high standards - no double standards
- Support a no gossip culture
- Communicate openly, honestly, and respectfully
- Treat patients and each other how you want to be treated
- Resolve conflict by going to the source the same day if possible
- Take ownership, follow through, and be accountable for your mistakes
- Support each other and hold each other accountable to the Practice's standards for behavior, communication, attitude and service!
Having a Code of Conduct will empower the entire team to interact with patients and each other with integrity!
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