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"Our fear of conflict is what causes the problem...yet fear is only a negative prediciton of the future. It's not reality!"
~ Judy Kay | |
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About Judy Kay
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She coaches dentists and managers
who want to be better leaders, get their teams to work together better and ultimately grow their practice. |
Her approach is different. Instead of focusing on what you are doing wrong, Judy Kay focuses first on what you're doing right, encourages the positive that's already there, and then replaces the negative habits with actions that will help make the biggest difference for your practice!
Optimistic
Radiant
Attitudes
Nurture
Judy Kay Mausolf
612-701-4922 Positive~Practical~Powerful Results! |
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Let' Connect with Social Media!
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Where is Judy Kay!
March 12 - Minneapolis, MN
April 4-6, Portland, OR
April 17, Fort Lauderdale, FL
April 25-27, St. Paul, MN
May 2-3, San Antonio, TX
May 18, Anchorage, AK
June 7-9, Loveland, CO
July 27-29, Philadelphia, PA
September 18-21, Orlando, FL
October 25, Nashville, TN
October 29-31, New Orleans, LA | |
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April 2013
Conversation or Conflict?
Unless you live in some remote jungle or under a rock and only work with plants you will probably interact with lots of other people during your lifetime. The people I am talking about are not the strangers you make brief eye contact with for a second or pass in a hallway. I am referring to the people you consistently interact with on a daily basis.
Your success and joy in life depends greatly on these relationships! Life would be so much easier if conflict did not exist. But that isn't real life!
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Conflict is really just a conversation! |
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 | | April - 2013 Conversation or Conflict! |
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Inspiration
The real problem is that many of us go through life trying to avoid dealing with conflict out of fear! We hope it will just go away! But the more we try to avoid it the more it builds until eventually it escalates to a point to where there is serious damage to the relationship.
Our fear of conflict is the problem, and it seems bigger the more we dwell on it. Here is the funny thing... fear is really only a negative prediction about the future and not reality. Whether or not we take action is governed by a simple ratio: our perception of danger versus our confidence in our ability to handle the conflict.
If we believe we can resolve the conflict, the amount of fear we feel is minimized and we will take action. This is why it is so important to teach our teams the mindsets and skill sets they need to give them confidence that they can handle conflict.
The first step is to start with the mindset about conflict! If we examine conflict is really just conversation where there is a disagreement because of a difference of opinion or expectation! There will always be different opinions and expectations. Which doesn't seem so scary. It's even less scary once we eliminate the negative emotional energy in the conversation by coming from a place of care and concern instead of judgment and criticism.
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Next step is the skill sets! The following 5 step process will give your team the skill sets to resolve conflict. It will also help them change the focus of the conversation from who did what wrong to what to do in the future!
Here are the 5 easy steps to help your team resolve conflict!
- Set up time to meet with the person you have a concern or conflict (they may not have time right at the moment) and don't tell anyone else!
- Be open and listen; don't come to the table with the solution, you don't know the why behind their reasons.
- Don't personalize; instead of saying you did this, say I am not sure what you meant by...or can we talk about what happened today? Talk about the situation and not the person.
- Focus on the solution, what can be done to prevent in the future versus who did what wrong. It will not be perfect for anyone, but can be good for everyone.
- If you can't resolve; all team members involved meet together with whoever handles conflict resolution and agree on a solution.
The success of the team is ulitmately dependent on their relationships!
Teaching them these 5 easy steps will them the skill sets and confidence to resolve conflict and build strong relationships.
Ta-dah! No more conflicts just conversations!
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