TOGETHER.
SHAPING THE FUTURE.
For the last eight years, JBM Consulting has dedicated consulting services focusing on methods of change management that are sustainable over time.  JBM's approach to employee engagement and setting detailed, realistic goals and actions are key to the success of client groups.  Such an approach is contagious and those that watch the positive impact desire to obtain the same!

Global Trends
Employee attraction, retention and engagement are top of the list of global trends and focus.  Focusing on both the employee and leader's (employer's)  perspectives are key to developing strong paths to success that are effective for the long haul.  The key is balance..like anything...balancing both employer and employee perspectives.  JBM facilitates this careful balance through a variety of approaches.  There is NO one size fits all.  Every organization has a culture, within it, "subcultures", being adaptable, responsive and effective at guiding problem solving in a collaborative manner is the key to success.

Attracting/Retaining the best employees...
the most important factors to employees
(Towers Watson, Global Trends study, 2014)
  • Base pay/Salary
  • Job security
  • Career advancement opportunities
  • Trust/confidence in leadership
  • Relationship with supervisor/manager
  • Manage/limit work stress
  • Learning and developing opportunities
  • Challenging work
  • Organization reputation as good employer
  • Paid Time Off

Employers tend to have some similar viewpoints but they tend to include mission, vision and values.  Employees do not seem to have those as a focus.  Regardless, when working with employee groups, we use mission, vision and values as a guide to blend with the employee focus to ensure there is clear alignment.  Working with relationships, trust in leadership and improving the work environment to reduce stress, improve morale, improving performance/customer experience and a positive workplace setting are key to JBM's approach.

 

The important focus is to ensure employees feel "attached" and develop a feeling of ownership to the changes that need to take place.  Ensuring employees are given the time to dedicate to influencing change and creating  opportunities to create an environment that supports a strong, viable workforce resolving employee concerns, supporting their desires and well being will naturally result in a strong, dedicated workforce!

 

 

Important "drivers" to the success of JBM's approach

Leadership
  • Grows the business
  • Shows a sincere interest in employee well being
  • Actions are consistent with expectations of behaviors, tied to mission, vision, values
  • Trust and confidence in employees is gained through actions supporting employee recommendations

Goals, Actions, Timelines, Measurements

  • Tied to the mission, values and vision
  • Understanding details, steps that need to be taken to "get there"
  • Identifying who, what, where, when and how
  • Performance measurement, accountability
  • Building strong supervisors/leaders - Leadership Coaching both formal and informal

Workload and Work Life  Balance

  • Leaders need to be dedicated to "hearing" this issue of volume and be prepared to address it accordingly
  • Be flexible with working hours
  • Be sure employee engagement includes as many as possible/practical and work groups need to be multidisciplinary
  • Be sure work volume is "reasonable"

Organization Image

  • The more content employees are, the more engaged they are, the better all who are served will be..strong reputation follows
  • Integrity, respect and honest are critical components to positive image

Empowerment

  • Employees identify the issues, resolve the issues and are accountable for the results
  • Leaders "act" on and support employee approach/suggestions

 

My professional services are an extension of who I am... People first...the "people" make or break the success of an organization!

Jeannine Brown Miller, MA, SPHR
President/Leadership Coach
716-946-8381