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Google Fiber Offering (information provided by Google)
What is Google Fiber?
Google Fiber is offering an Internet connection speed that's up to 1,000 megabits per second, along with TV service. Internet service will be available for both residential and small business customers.
What is a Fiberhood?
We build the fiber network in areas where people want it. Cities are grouped into small communities we call fiberhoods. You can get Fiber if enough people in your fiberhood show interest.
Why is there a deadline?
Getting Google Fiber works a little differently than you might expect. We can only bring it to your fiberhood if enough of your neighbors want it too. Check the status of your fiberhood on our website and make sure to sign up before your deadline.
Where can I find out more information about Google Fiber?
To receive the most current updates, visit the Google Fiber homepage at google.com/fiber. You can find answers to frequently asked questions and can check your address to find out when Google Fiber is coming to your neighborhood. You can also call Google Fiber's customer service team 24/7 at 866-777-7550 for residential customers or 855-418-8326 for business customers.
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Google Fiber Construction (information provided by Google)
Who do I contact with questions or concerns about Google Fiber construction work, or if my property is damaged due to the construction work?
Please contact Google Fiber at 877-454-6959.
What can my community expect while Google Fiber is building?
Google Fiber is building an entirely new fiber network from scratch. We're installing a brand new, state-of- the-art fiber optic infrastructure. All this heavy lifting gets a little messy. You may notice our crews digging underground to bury cables and climbing utility poles to attach cables.
Why are you in my yard?
A lot of the network we build is placed within areas called easements or rights of way, which are next to or across from private property. We work with local authorities to obtain the rights to use these locations (think lawns, sidewalks, etc.). Once construction is done in your area, we'll be sure to restore any disturbed areas as close to their original condition as possible.
How long will this take?
We build on a staggered schedule, so you may notice we're in several neighborhoods at once. We hope to complete construction within a couple of months of entering each neighborhood, but sometimes those time lines become longer due to circumstances outside of our control like weather, equipment issues, etc.
Will I get Fiber once construction in my neighborhood is done?
Google must place fiber in an entire neighborhood before we can "light up" the fiber. Then we can start pulling fiber to individual households in our service area. Because of this, installation to eligible households could occur weeks to months after the initial fiber is laid. Visit google.com/fiber, check your address, and sign up to receive email updates.
