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Concierge Physicians - Key Performance Indicators (KPI)
Key Performance Indicators (KPI) - a way to measure progress toward organizational goals. Limit them to topics that are essential to reaching your quarterly and annual goals.
Patient Indicators
The most successful concierge medical practices are the ones that communicate regularly with the majority (if not all) of their patients on a routine basis.
Staff Indicators
The majority (approx. 61%) of concierge medical practices in the U.S. currently employ 1 to 2 employees per clinic. (Source: ConciergeMedicineToday.com, 2012)
Patient Attrition
How many patients DO NOT renew their membership annually? Survey these patients to determine their reasons.
Marketing and Advertising Indicators
How long does it take to recruit or persuade 'one' new patient to become a patient in your practice?
What form of marketing is most productive when trying to attract new patients to your practice? |
