Montana Health Research and Education Foundation
2625 Winne Ave | Helena, MT 59601
Phone: 406-457-8000 | Fax: 406-443-3894
www.mtpin.org

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"What gets measured gets done"

 

--Mason Haire 

August 2015
PIN Quarterly Newsletter
Welcome to this issue of the PIN Quarterly Newsletter!
  
Make sure you check out the Education and Meetings for CAH Region Meeting Dates and registration!

We are spending the next couple months wrapping up the 2014-2015 Grant Year (ends August 31) and planning for the 2015-2016 Grant Year.  We can't wait to see most of you at the Regional QIC/DON Meetings! 

If you have comments, suggestions or any feedback at all, click on the Email Us link above and let us know.  We work based on your needs.

Grab a cup of coffee and enjoy!
The Peak of the PIN 

Hot Topics
  • EMR Access Requirements for Surveyors
  • PIN-UP Project Kick Off

Education & Meetings 
  • DON/QIC Region Meeting Registration Open!
  • MHA Annual Convention Registration Open!

 

  • Arterial Blood Gases Draw
  • OR to ED for Continued Recovery
  • Clinical Sitters
  • TB Testing/Screening for Volunteers
  • Inpatient Certification by MD
  

PIN Website  

  • Visit our reorganized MT CAH Document Library!
    • New documents added all the time!  
    • Share yours with us!
  • Reports are being generated for:
    • Q2 2015 Benchmarking
    • ED Transfer Communication Remeasurement
  • Physicians from America's tiniest towns talk patient relationships, rural practice and the state of healthcare
  • CMS will modify - not scrap Two-Midnight rule
  • HRSA: Lists of designated primary medical care, mental health, and dental health professional shortage areas.
  • CMS to post CAH data on Hospital Compare.

facility spotlight
  
Facility Spotlight

 
  
  
  
Bright Idea Improves Patient Care, Boosts Bottom Line 
Submitted by Holy Rosary Healthcare, Dena Glasscock
Written by Jennifer Jas 
 Some stars shine brighter than others. It's the same with ideas; all are important but some really stand out.

A simple idea at Holy Rosary Healthcare in Miles City, Mont., turned out to be a very bright one. It increased patient satisfaction while contributing $190,000 per year to the hospital's bottom line in the form of Medicare reimbursement.

Click Here for the article about what Holy Rosary did with their Swing Beds! (complete with photos!)


Daniels Memorial Healthcare Center Incorporates Automated Medication Dispensing   
 
Submitted by Janelle Handran
This past spring Daniels Memorial Healthcare Center incorporated automated medication dispensing cabinets into the nursing workflow for the critical access hospital. These cabinets were placed in the medication room and consumed a large amount of work space previously used by nursing staff which required reorganization of supplies and space. Through this process the supplies were streamlined and grouped together according to task and this has resulted in fewer steps by nursing staff and decreased time. After staff became accustomed with the new location of supplies, they are able to quickly locate what supplies are needed to complete the task at hand.

The introduction of the automated dispensing cabinets has resulted in staff being able to obtain the ordered medications and prepare them right in the medication room. Previously, staff had to go into the pharmacy which is approximately one hundred steps away there and back. While this distance does not seem large, it was more time spent by nursing staff away from their patients and not allowing them to provide patient care. Having the cabinets in the medication room has resulted in a significant number of decreased steps and saved time when getting medications. That is not to say that it has not been a huge adjustment incorporating this new technology! The previous way of obtaining medications was used for many, many years and change does take time.

Overall, staff has accepted the automated medication dispensing cabinets with little resistance. This was accomplished by including the nursing staff in the process and allowing them to voice concerns and be involved in the reorganization. As the streamlining of supplies was so successful, the project carried over to the emergency room as well.
 
Dahl Memorial Healthcare completes ED Medical Record LEAN Project
Submitted by Kathy Wilcox
 

Dahl Memorial Healthcare Association (DMHA) in Ekalaka completed a LEAN project in July 2015 that focused on the processes of how ED Medical Records are compiled.

The purpose of the project was to improve the efficiency of compiling documents in the appropriate ED medical record (MR) following patients visits to the ED. Records are compiled by MR Department Director to maintain the patient's medical history and to generate the necessary billing documents. The MR Director requested that the project be completed because she regularly experiences time pressure and frustration using the current processes. She was aware of some process inefficiencies. She is also the director of the Lab and Imaging departments and hoped to streamline her time, enabling her to address other duties more timely.

Measurable Results:
Implementation of the improvements identified in this project resulted in an increase in the process Value Quotient 96%, up from a Baseline Value Quotient of only 7%. The time required to complete the compilation of ED medical records was reduced from an average 42 minutes per record to 24 minutes per record. Both the MR Director and Billing staff report an increase in their satisfaction with the process outputs and new combined form.

Soft Results:
The Administrator reported an increase in her appreciation for the detailed process used to compile MR, the value of improving what appear to be small issues and their ability to generate large benefits in staff satisfaction, staff time and annualized cost benefit. The BHIS, MR Director and Administrator have all increased their expertise in applying LEAN principles to PI. Other Dahl Dept heads were presented the project as it progressed, adding to their knowledge of LEAN and its benefits, and stimulating additional discussion of other 'easy' projects that can generate positive results.

Challenges Encountered During the Project:
The Administrator/CEO and MR Director both felt they knew what improvements would 'fix' Linda's difficulties at the time the project was initially discussed. They were ready to implement improvements prior to observing what was really happening with the process. The observation sheet tool initially appeared tedious to them and they did not understand the need to record time to the second for Linda's work. However, after completing the A3s, they appreciated the tools and LEAN process as both helped generate improvements not previously considered. The greatest improvement challenge was in implementing the new technology with full networking to the current eMR within the desired timeframe.

Unexpected or New Learning:
I learned it is important to record the initial thoughts about how to 'fix' processes under improvement. Participants feel I have heard them, appreciate their expertise and am encouraging participation rather than stifling it. It is also unlikely that the facility will be able to maximize the utility of LEAN in the future without ongoing 'expert' support because the LEAN process and tools are still so new to them.

Next Steps:
The revised ED MR Compilation process is now being applied to the CAH-AC and SB services. Maintaining a Value Quotient for the process >/= 80% has been added to the MR Director's quarterly performance dashboard report for the next 12 months, to ensure improvement is maintained. All DMHA Dept Heads will be asked to complete one or more LEAN projects related to the organization's strategic and/or CHIP goals during in the next 12 months.
  
 
Submit your facility spotlight to Jennifer Wagner (jennifer@mtha.org) to meet the sharing requirement for a PIN Quality Award!
 

 
Social Media

The Performance Improvement Network is on Facebook sharing great articles, information and stories.  Visit and Like our Facebook page at www.facebook.com/montanapin.
 
Who we are following on Facebook and YouTube:
  • AHRQ
  • Rural Assistance Center
  • NRHA
  • HRSA
  • ASQ
  • ...and many Montana CAHs

We understand that not MT CAHs have Facebook access, but many facilities and quality organizations do!  Facebook is not a main stream of information but rather a way to quickly disseminate good content that may be of interest to staff at CAHs without you having to hunt for it.