Serving Arizona, Colorado, New Mexico and Wyoming
March 9, 2016
Sales Tips From Leslie:  Make Your Phone Your Friend

Bear with me here; we know this focus point sounds really basic. But do you know how many reputable companies FAIL to call back potential clients? Example: Tom recently tried to hire a roofing company that the local roofing supply firm recommended highly. Tom left a message, but the roofing company never returned the call! That is inexcusable: This company alienated a potential client. It also narrowly escaped sending a red flag to the firm that recommended it, which a complaint by Tom would have triggered.

While we're on this subject, how is your phone system serving you now?

When someone calls you or your company, does a human being answer the phone? Or do you subject your potential clients to frustrating phone systems that drive them crazy? When you're in your office and the phone rings, answer it! Don't drive your potential clients away because you don't want to interrupt your work of the moment.

We're talking about those answering systems that have the caller opt for a given individual before routing the call to voice mail. If you're in, why not just pick up, or at least pick up when the caller designates you?

If you can afford to hire a receptionist to answer your phones, make sure you train her well. When potential clients call, she is the one who represents your company. Yes, such training is one more task for someone with your company. But it is critical that your receptionist and anyone else who answers the phone have a professional demeanor and provide valuable assistance to callers.
Email Clutter

Do your employees automatically send you copies of every email they write?  The underlying message may be more important than the email.  If the copies you're getting seem excessive, the reason may be that you're micro-managing people so closely they're afraid to make a decision without consulting you.

Another possible explanation is that you overreact to surprises or bad news.  Start paying attention t how you manage your team - and ask a trusted colleague for an honest assessment.  Adjusting your management style may improve communications and your relationship with your employees. 
Get Creative With Content Management

According to Social Media expert John Foley boring, wordy blog posts and repetitive social media updates are a surefire way to get your content passed over. If your content is stale and redundant, why would customers and prospects come back for more?

Sure, coming up with great, image rich content when there's so much going on is no easy task, especially when it feels like you're aimlessly staring at a blank screen scratching to come up with anything for the next blog post or newsletter.

Foley suggests the following  10 tricks to kick start your creativity and inkjet new life into your content:

(1) Hang out on social media. Find out what your audience is talking about - what are their worries or concerns? Once you know where the conversation is at, you might find inspiration in your genuine input.

 

(2) Ask questions. If you're not sure what to write next, ask customers or prospects who engage with your content what they'd like to see more of. Review your tools set in place to measure content, and give them more of what they'd like to read!

 

(3) Take a look at a viral piece of industry content and review an article. Pointing out what does and doesn't work can help to not only get you in on the conversation, but also position you and your business as go-to thought leaders.

 

(4) Interview someone. Interviewing members of your business community, or a person who has insight in the field of a prominent vertical of yours will give you plenty to post about, and provide valuable information to your audience.

 

(5) Take a news story and make it relevant to your audience. This can also be something going on in pop culture, as long as you find a way to make it applicable. It will capture their attention and keep them wanting more!

 

(6) Brag a little. Go ahead, tell your viewers what you did right! A strong success story with an emphasis on learning new things will not only give them great insight into your business, but also show them what you can do.

 

(7) Explain a past mistake of others or maybe even your own, and share a lesson you've learned. Sharing this kind of information is a brave step that when done right, as it shows the human side of your business, which is relatable. Just be sure to cover something that was resolved in a positive, productive way - when you talk about past learning experiences, make sure you focus on present and future success.

 

(8) Curate content. List ten of your favorite blog posts in your industry, five must-see videos, or three books your customers and prospects should really look into. Provide a steady stream of curated content and soon enough your audience will look to you for great ideas.

 

(9) Put it out there and let people know that you need ideas. Let your coworkers know you're out of content and ask them to freely send you over anything that crosses their minds, or ask them for guidelines. You might find their ideas will provide months worth of content, and you might open the door for someone in your office to show off their creativity.

 

(10) Create themes and stick to them! Often times it's easier to come up with a post or an idea for a piece of content if it fits into a category. This can be a "How To" chain on the blog or a print video series on YouTube - the possibilities are endless!


Producing strong content is a skill, one you can improve on with practice. While you're using these tips to gather ideas, make sure you take note of which ones you want to return to later. Don't let your ideas get away - and use them to keep your content fresh.

2016 Sales Compensation Survey

One of the most frequently asked questions by printing industry executives revolves around sales compensation. Should it be commission? Based on gross sales? Value-Added? What is an appropriate percentage for sheetfed? Digital? More importantly, what are my peers doing?
 
Over the next 30 days, WSPA will conduct a sales compensation survey in conjunction with Printing Industries of America and its Affiliates across the United States. The result will be the industry's most comprehensive sales compensation survey.

The cost? Participating companies receive the survey results for FREE! This is a $250 value ($500 for nonmembers).
 
To participate, you simply download the following Excel questionnaire by CLICKING HERE.
Getting With The Group

Networking events sometimes feel cliquish and closed off.  When attendees seem to be locked into their own little groups, you can join in - with the right technique.

Rather than breaking into a group with an introduction and a handshake, position yourself discreetly at the periphery and listen to what's being said.  When you stumble across a comfortable discussion topic, politely insert yourself into the conversation.  "I couldn't help overhearing, but I believe you're right about..."  Soon you'll become a central figure in the discussion rather than a passing onlooker.
Happy Hour @ Minder Binders (Phoenix)

Kick back and relax with friends and peers from the printing industry at WSPA's Phoenix Happy Hour at Minder Binders!  No suits, no ties, no hassles - just fun!

Meet PIA CEO Michael Makin and members of your local board of directors, catch up on the latest industry news or just have a cold one after a long day.  Hope to see you there on Wednesday, March 16, 2016 (5:30 p.m. - 7:30 p.m.).

Minder Binders - 715 S. McClintock Drive, Tempe, AZ 85281
Homeland Security and Justice Release Self-Audit Guidance For I-9 Forms

The Departments of Homeland Security and Justice recently released an employer self-audit guidance document for Form I-9. 

Immigration audits have been on the rise recently so it would be wise to conduct a Form I-9 self-audit this year. 

PIA's HR Department also has self-audit guidance available HERE.  

Have Form I-9 questions?  Contact the PIA's HR Department at HRquestions@printing.org
Last Chance To Register For Phoenix M & A Session

Program Overview

Printing companies today need to grow in order to remain healthy.  As adding volume organically continues to be a challenge, growing by acquisition is a very realistic growth strategy.

Merging with or acquiring another company is a viable method of strengthening your company's financial position and provides the added volume necessary to stabilize pricing to attract and retain customers.

This 90 minute program will cover:
  • The methods, advantages and pitfalls of employing acquisitions as a business growth strategy
  • What to look for in a potential merger or acquisition
  • How to best position your company should you wish to sell
SESSION LEADER

Paul Reilly has over 30 years of experience in the printing industry.  For the last decade he has provided investment banking and financial advisory services for sellers and buyers, valuation services, financing and refinancing efforts, turnaround and restructuring services and management consulting. 

Mr. Reilly is the former Chairman and CEO of Cenveo, Inc., one of North America's leading graphic communications firms.  During his tenure with the company, Cenveo grew from $17 million to over $2 billion in sales, while completing some 60 acquisitions.

Date: Wednesday, March 16, 2016
Time: 10:30 a.m. - Noon (followed by a light networking lunch)
Where: Konica Minolta (4415 East Cotton Center Blvd, Phoenix, AZ 85040)
Price: $39 for Members  $99 for non-members

WSPA member companies attending the session will also receive a follow up desktop valuation of their company for FREE!  (A $3,000 value).

Space is limited.  CLICK HERE TO REGISTER.

Graciously sponsored by:
KonicaMinolta

Exclusive Savings With Apple

As a member of Printing Industries of America through WSPA you are eligible to take advantage of preferred pricing on the latest Apple products and accessories.

Program Benefits

Special member pricing on Apple products
Exclusive promotions
Free shipping on all orders
Mac customization
Free engraving on all new iPod and iPad models

Call 1-800-854-3680 or visit http://store.apple.com/us/go/eppstore/pia.

Make sure you identify yourself as a member of PIA, therefor an eligible participant in the Apple Member Purchase Program.

Salute Key Members Of Your Team With Employee Recognition Awards

We all know that our people are our greatest assets yet how often do we let them know just how valuable they are - particularly in front of their peers?
 
Once again, this year's Print Excellence Awards events will also feature the WSPA Employee Recognition Awards where member companies can single out exceptional performance by team members.  These awards were a huge hit last year and for good reason - everyone likes a pat on the back in front of their peers.

Who has made a difference in your shop and nominate them for a WSPA Employee Recognition Award. Recipients will receive a beautiful certificate at the Print Excellence Awards and be recognized before their peers at these well-attended events.  For nomination forms, CLICK HERE.

Deadline for nominations is March 15, 2016
Weekly Photo Feature: Are you Kidding Me?!

Each week, E-Connects shares incredible photos on just how lax individuals can be when it comes to safety. 

The goal - to keep a safe work environment front and center on the minds of all of your employees.

Pictured: Heads up!

If you come across a funny safety pic you think should be featured, email Michael Makin at mmakin@wsprint.org.
Toll-Free Hotline

Don't forget that as a member of Western States Printing Alliance (WSPA) you have free access to the Technical Hotline of Printing Industries of America. 

The hotline fields more than 1,500 calls a year from members seeking assistance.  We are just a phone call away at 1-800-910-4283!

The hotline can also be used for your questions relating to HR or EHS issues.
 
Quote For The Week

"When there is no peril in the fight there is no glory in the triumph."

- Pierre Corneille
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