Serving Arizona, Colorado, New Mexico and Wyoming
February 25, 2015

Phoenix Training Session:
Becoming A High Performance CSR!        

Would you like to be a top performer?  Would you like less professional stress in your life, fewer fire drills and a normal work day?  This class will help you get there.

You'll learn easy ways to handle difficult customers and situations, control chaos, avoid emergencies, increase accuracy, repair strained relationships and recover when you're the one who "blew it."

This fast-paced three hour program will cover:
  • Professional Problem Solving
  • Successfully addressing customer complaints
  • Stick-handling irate customers
  • Delivering bad news
  • How to manage your time like a pro!

WHEN:  Thursday, March 26, 2015 (9:00 am - Noon)

 

WHERE: Pacific Office Automation (1305 W. 1st Street Tempe)

 

PRICE:  Only $39 for WSPA Members

 

REGISTER HERE   

Printers' Roundtable - Albuquerque
       
In conjunction with the 2015 TAGA (Technical Association of the Graphic Arts) Conference in Albuquerque, an informal Printers Roundtable will be held on Wednesday, March 25th from 10:00 am until noon at Starline Printing (7111 Pan American West Fwy, NE).

This will be casual get-together hosted by PIA CEO Michael Makin who will facilitate a discussion on emerging trends and  the latest technologies of significance to print today. He will be joined by Dr. Mark Bohan, PIA's Vice President of Technology and Research.  Please RSVP mmakin@wsprint.org.
Hiring The Best
      
At the end of the day, the success of a business is determined by the quality of the people which is determined by the hiring process.  To be a winner, avoid:

Hiring people just like you

You need a diverse team with a wide mixture of talents and skills to succeed.  Don't look only for employees with the same background that you have.

Hanging on to bad hires

Don't be afraid to admit when someone you brought on board isn't working out.  The embarrassment of admitting a mistake is less damaging than letting a poor fit remain on your team.

Coaching the wrong skills

Some managers focus on small improvements in current skills when coaching, and neglect the bigger picture: what the team as a whole needs.  Coach employees on strengths that let them make a bigger contribution to your organization's success, not just technical skills.

Refusing to change course

When you make a decision, you may be inclined to stick to it no matter what to show your determination and commitment.  That can lead to long-term difficulties.  Be prepared to re-evaluate your decisions and make changes when necessary.

Reliving the past

Just because you once did a job that an employee now performs doesn't mean you know everything about it.  Let go of your experience and let your workforce try new things as long as they lead to greater productivity.

Using pressure as an excuse

You may be tempted to cut corners when you're under pressure to deliver.  Learn to do what's right even when the heat is on, and your employees will respect and trust you more. 

An Ounce of Prevention
       
One definition of prevent is to keep from happening or existing.  A preventive care exam is an opportunity for a patient and a physician to keep a disease from happening or existing.

An annual preventive exam offers the chance to screen for various illnesses, such as cancer, and to receive scheduled immunizations. Without preventive health screenings, people may never know they have high cholesterol levels or high blood pressure - two silent killers.

Reviewing your family's medial history can uncover potential concerns, and your physician can address ways to prevent or minimize its future impact on your health.  In addition, you can discuss changing behaviors that may help prevent disease, if there is a history of tobacco use, alcohol abuse, or obesity.  Children's preventive exams can include immunizations, developmental assessments, and a physical exam.

Do all health plans offer preventive care coverage?  No.  Check your policy to see what is covered and how much is covered.  Keeping up with preventive health screenings and immunizations can help detect and prevent many life-threatening and costly health problems early on, when they may still be treatable.

Common preventive health screening tests and services
  • Immunizations (adults and children)
  • Cholesterol screenings
  • Bone mass measurements
  • Mammograms
  • Breast exams
  • Cervical cancer screening
  • Colorectal cancer screening
  • Prostate antigen testing.

Source:  Federated Insurance.  

Recognize your best employees!

Everyone enjoys receiving praise for their work and what better way to recognize your key staff than for them to receive a WSPA Employee Recognition Award in front of their peers.

 

This year in conjunction with WSPA's Print Excellence Award events, held April 23 at Rustler's Rooste in Phoenix and April 30 at the Embassy Suites Hotel in Denver deserving employees will be presented beautiful certificates recognizing their contributions.

 

How can your recognize your key staff?  Simply download and complete the fillable PDF form on WSPA's website (www.wsprint.org/emp-recog) and return by email to June Crespo at jcrespo@wsprint.org or FAX (412-259-2016).  You can enter as many employees as you would like.   

 

The cost of each certificate is only $25 and you can recognize 5 employees for just $100.  Deadline for submissions:  March 31, 2015.  


Weekly Photo Feature:  
ARE YOU KIDDING ME?
 

Each week E-Connects will share incredible photos on just how lax companies can be when it comes to safety. 

The goal - to keep a safe work environment front and center on the minds of all of your employees.

Duck Dynasty?

If you come across a funny safety pic you think should be featured, email Michael Makin at  mmakin@wsprint.org.

Share E-Connects with Team Members

We are thrilled with the feedback we continue to receive on E-Connects.

Not only is our open-rate higher than the national average, virtually every week a member asks that an addition member of their team be added to our distribution list. 

If you'd like to add someone to our e-mailing list (free of charge) simply email June Crespo at jcrespo@wsprint.org. 


Quote For The Week 

"Your most unhappy customers are your greatest source of learning."

Bill Gates