Know your course. What direction is the company headed? What are your department's objectives to ensure you'll meet those goals? What are your employees' strengths and challenges, and what are you doing to address them?
Communication is key. Achieving comprehension and acceptance is the threshold you're after. You need to ensure that your messages and directions are clear, understood, and respectful. However, you also need to comprehend your direct reports' feedback, views, suggestions, and needs. Follow-up and reflective questions will help build understanding.
Adapt as conditions and direction change. Customers, procedures, equipment, priorities, goals, problems, opportunities, etc. will change. Adapt or die.
Give credit and appreciation. Acknowledge that commitment, helpfulness, quality, customer service, suggestions, etc., are more important than you may think. Recognizing the efforts and accomplishments of your stars is important; however, recognizing those on their way up the learning curve will help to bring those individuals along much faster.
Seek to improve yourself. When receiving feedback and/or criticism, always find the lesson learned and internalize it. Keep a list and refer back to it from time to time.
Turn direct-reports' weaknesses into strengths. Coaching and short-term goal setting can turn weaknesses into competencies.
Document. Yes, the formal stuff HR makes you do (e.g. performance evaluations) is required, but making notes every day will help you set goals, track progress, and keep tabs on the good and not-so-good items.
Treat others as you wish to be treated. Various published studies show that one of the top reasons why people leave for another job is because of a supervisor, not a company.
Be the trusted source. Supervisors are not supposed to be their direct-reports' best friends. Yes, get along and have fun at work with those in your department, but supervisors need to be known as a trusted person in management. Sometimes you have to deliver not so great news, but if you're known as a trusted and fair person, your direct reports will follow no matter what the challenge.
Maintain a positive attitude. Everyone has a bad day now and again, but your bad day should not influence others. How you react to challenges will affect the company's and department's culture. Be very aware of that and make a change if you have to.
Jim Kyger is a free-member resource of WSPA. Feel free to pose your HR questions to him anytime at jkyger@printing.org.