Centerline: April 19, 2016
Catch Dr. Toussaint's 2016 Summit Keynote Address
John Toussaint, MD, will once again keynote the 2016 Lean Healthcare Transformation Summit this June 15-16 in Miami. Dr. Toussaint will continue to share the latest learnings about transformation success, as summarized in his Transformation House concept. One of the house's pillars is how support functions like finance integrate into the transformation work. 
Improve Your Lean Journey with On Demand Videos
You can now purchase the Center's two educational DVDs On Demand. This option is less expensive and allows you to instantly watch the videos whenever and wherever you chose!
Mending Management: Improving Customer Value by Transforming Operations
Dr. Toussaint recently wrote an article for the American Association of Physicians Leadership in which he describes that, just as physicians must learn how the human body works as a system, healthcare executives must learn how to make their organizations work as a system with perfect balance.
Case Study: Using Lean to Improve Patient Experience
The Lean Blog posted a case study from Network member Salem Health about how the organization used "Four-Step Problem Solving" and other lean principles to fix the challenges it faced in 2014. Through "system kaizen" work, Salem Health used data to clearly define its problems and determine how to improve patient flow.
Changes to the Center Point Blog
After nearly eight years of writing blog posts highlighting successful transformations of healthcare systems on the Center Point Blog, we have decided to take a new approach. Instead of writing for our blog, we will write guest blog posts and articles for influential online publishers to better reach a larger, more targeted audience. You can still find our archived posts on createvalue.org. 
Leadership in a Cultural Transformation Site Visit to ThedaCare     
You've taken the first steps to change your organization's culture to one of continuous improvement, but now you're stuck. How can we sustain this effort? What if the physicians won't support it? How do I lead the transformation of an entire culture? This is your chance to observe what a culture of continuous improvement in healthcare looks like and learn to put it into action in your organization.