CENTERLINE - March 24, 2015
Humble Inquiry Now Available from the Center Bookstore

Humble Inquiry's title says it all - ask, don't tell. Author Edgar H. Schein draws on his 20 years of safety work in high-hazard industries, including healthcare, to showcase "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." Qualities a lean leader must develop. This book shows the impact of changing the way we interact with people in our daily lives, professionally and personally. 

 

>>Read a sample chapter

>>Buy the book

CBIN Free Public Webinar: Creating Physician Dashboards that Produce Results
March 31, 1 - 2:15 p.m. CDT

The latest Clinical Business Intelligence Network webinar will focus on improving organizational performance by using physician dashboards. Learn how to make effective use of your physicians' EMR data, see actual physician dashboards in use, and gain key lessons for your transformation journey. 

 

Lean Leadership Series: Salem, OR
April 21-24

Join your peers for our 4-day custom learning series. Topics include: A3 Thinking and Managing to Learn, Coaching for Improvement, Creating a Lean Management System, Moving Beyond Budgeting in Healthcare, Salem Health Gemba Visit, and Building Blocks of Enterprise Excellence. CE credits are available.
 

 

alpa interview
Alpa Vyas - Stanford Health Care
T-Minus 73 Days Till the Summit & Sneak Peek of Video Testimonials

The Center's Mike Stoecklein hosts a weekly countdown to the annual Lean Healthcare Transformation Summit, June 3-4 in Dallas, TX, and offers a glimpse at reactions from past participants.
 

New from the Center Point Blog

Is there a better way to pay for healthcare than the prevalent "Fee-for Service" model?

Rachel Regan tackles one approach to experimenting with the right care, at the right time, in the right setting, at the right price. >>Read more

 

Observations from a front seat at a healthcare organization

Center faculty member Drew Locher describes what happened when he accompanied his 85-year-old grandmother to her healthcare provider. From chemotherapy to CAT scans to a broken rib, Drew tells all, and what changes should be made to help the patient and loved ones. >>Read more