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Greetings!
Summer is just around the corner. As you head out to enjoy the weather, we want to remind you that learning at the Center doesn't stop! We are kicking off our summer in Orlando this week at the 4th Annual Lean Healthcare Transformation Summit, with close to 600 fellow healthcare leaders. If you can't make the trip, follow the conversation on Twitter at #HCSummit13.
Our workshops at the Center continue throughout the summer, and we've put together an excellent summer reading list for you:
- On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, by John Toussaint, MD, and Roger A. Gerard, PhD
- Potent Medicine: The Collaborative Cure for Healthcare, by John Toussaint, MD
- Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, by Mark Graban
- Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, by Mark Graban and Joseph E. Swartz
- The Company that Solved Health Care: How Serigraph Dramatically Reduced Skyrocketing Costs While Providing Better Care, and How Every Company Can Do the Same, by John Torinus
- Perfecting Patient Journeys: Improving Patient Safety, Quality, and Satisfaction While Building Problem-Solving Skills, by Judy Worth, Tom Shuker, Beau Keyte, Karl Ohaus, Jim Luckman, David Verble, Kirk Paluska, and Todd Nickel
To learn more about the Center, our efforts and our programs, please go to createvalue.org. If you find our updates valuable and think a colleague would too, feel free to share. |
Investing in Lean Learning
 When leaders at Ingalls Health System in Harvey, IL, started their lean journey, they were looking for organizations they could model themselves after. They continually heard good things about ThedaCare and decided to make an investment in lean learning. As part of that, they purchased 100 copies of On the Mend to give to their management council. We sat down with Mike Hicks, senior vice president and chief operating officer at Ingalls, to learn more about why he decided to purchase the books.
How are the books being used at your organization?
Originally, I purchased a couple of copies for our executive team. I got such great feedback, I decided to purchase more for our management council. I passed them out and encouraged everyone to read it.
How has the book helped to further your lean journey?
The book was a kick off for us to pursue other lean learning tools, such as a site visit. We came away impressed and enthused. Seeing lean so thoroughly embedded in the culture helped our CEO become even more engaged.
What is your advice to organizations just starting their lean journeys?
It's sometimes daunting to figure out where to start, but your internal radar won't work if you're standing still. Little payoffs come quickly in lean, and the huge cultural payoff comes over time. Get off the fence and get started!
If you are interested in organizational learning, contact Steve Bollinger at sbollinger@createvalue.org to learn more about bulk order discounts.
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Upcoming Events & Education
We look forward to meeting everyone in Orlando this week! If you can't make the trip, follow the conversation on Twitter at #HCSummit13.
Enduring Excellence for CEOs 
This small group seminar, offered in three sessions with renowned faculty, shares practical applications, real world examples and keys to the implementation of successful leadership strategies. Participants learn, test, and observe a leadership framework rooted in lean principles and the pursuit of perfection. Click here for more information.
Creating a Lean Management System 
What does lean leadership look like? What is the role of each level of leadership in a lean transformation? How do you manage for continuous improvement?
Learn how ThedaCare has answered these questions through the development and implementation of its Business Performance System. This education experience, taught by a leader at ThedaCare, takes you behind the scenes into the transformational approach to leadership, which allows you to improve the delivery of value to patients through team-based problem solving every day.
This workshop will be offered on:
- July 24: 1.5 day session in Appleton, WI. Click here for more information.
- August 20: 1 day session in Milwaukee, WI - NEW LOCATION! Click here for more information.
FREE Upcoming CBI Webinar - June 17
Manufacturing has learned how to use business intelligence to drive market share and dramatic improvements in quality and productivity. Healthcare is finally catching on. Join us as Dr. John Toussaint, Julie Bartels and ThedaCare's Brian Veara describe best practices in clinical and business intelligence and how diverse organizations are learning from each other through the Clinical Business Intelligence Network (CBIN). Participants are encouraged to join the discussion during the webinar or submit questions/comments before or after by emailing jbartels@createvalue.org. To register for the webinar, click here.
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News Briefs
CBIN Seeking New Members for Next Enrollment Period
The Clinical Business Intelligence Network (CBIN) is now enrolling new members in its peer-to-peer learning community. For more information, please contact Julie Bartels at jbartels@createvalue.org or (920) 309-2216.
Center President and COO Featured in New Column
Center President and COO Helen Zak is featured in a new column series titled Paging Dr. Lean...Paging Dr. Lean. The series will run in the Blue Heron Journal and in the Association for Manufacturing Excellence's publication, Target Online. Dr. John Toussaint is also part of the series.
The Center Goes to Shingo
Center CEO Dr. John Toussaint earned his second prestigious Shingo Research and Professional Publication Award for his book,
Potent Medicine: The Collaborative Cure for Healthcare. Center President and COO Helen Zak, shown below with Alan Gleghorn, CEO of Christie Clinic, and David Howes, president and CEO of Martin's Point Health Care, accepted the award on Dr. Toussaint's behalf at the 25th International Shingo Prize Conference in Provo, UT.
HVN Welcomes 60th Member Organization
The Healthcare Value Network is pleased to welcome its 60th member, Spectrum Health. Headquartered in Grand Rapids, MI, Spectrum Health is a not-for-profit health system offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of nine hospitals, 130 ambulatory and service sites, the Spectrum Health Medical Group and West Michigan Heart, physician groups totaling 751 providers; and Priority Health, a health plan with 600,000 members. To learn more about the Healthcare Value Network, click here.
Network Spotlight: INTEGRIS
INTEGRIS Health is the largest healthcare system and hospital network in Oklahoma, comprised of hospitals, rehabilitation centers, physician clinics, world- class doctors, mental health facilities, independent living centers and home health agencies located throughout much of Oklahoma. Corporate headquarters are located on the campus of INTEGRIS Baptist Medical Center in Oklahoma City.
Examples of value stream (VS) improvements include stroke and cancer care. The stroke value stream was created from existing silos of care into an integrated and seamless flow of patient-centered care. Watch more about the stroke program in this video:
 | | Oklahoma Doctor Charles Morgan talks about Stroke, the Third-Leading Cause of Death in the U.S. |
The INTEGRIS Cancer Institute of Oklahoma features an application of Disney's onstage / backstage concept to the design of the Institute.
A focus on patient-centeredness led to the development of a Multi-disciplinary Care Clinic. A variety of physician specialists meet on the scheduled day of the patient visit to share information and develop a unified plan of care for the patient. Click here for more information on INTEGRIS.
INTEGRIS is one of two Network organizations in the Oklahoma City area. Our thoughts and prayers go out to everyone affected by the recent tornadoes there. The best way to help is through the American Red Cross.
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