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We thoroughly enjoyed spending the 2014 CERC Conference in Whistler, BC with so many of you. For those of you who were unable to attend we have compiled our top three takeaways that we hope to apply to our service model at ExecSuite.
As a service provider, our role remains offering the best service possible to ensure the comfort and satisfaction of our guests. Here is what we came away from the conference with:
1. Bridging the Skills Gap
2. Work/Life Environments for Millennial
3. The Customized User Experience
1. Bridging the Skills Gap 
It is not news at this point that there is a skills shortage coming down the pipeline as Baby Boomers retire. Generation X is not a large enough cohort to fill all the necessary skilled positions and the millennials just aren't there yet in terms of their experience.
How do we, as a service provider, help be a part of the solution to the talent shortage issue? CHARM:
Creativity - Opening our minds to new solutions
Honesty - Sharing our strengths and weaknesses openly
Attraction - Being magnetic to the necessary parties
Reliability - Continuing to do what we do well
Malleability - Be willing to adjust to the ever-changing landscape of talent mobility
By applying the principles of CHARM we feel we can continue to offer exceptional service to our guests, and make a home that is truly a solution for the guests of the future.
2. Work/Life Environments for Millennial 
Much of the conference discussion centered around the variable work/life needs unique to each generation. A different set of values characterizes each group that transfers from life at home to life at work.
While Baby Boomers and Gen Xers have a pretty vertical view of work and family, that has a very clear hierarchy, Millenials have a different view.
Their view is much more interconnected. They view life and work as interrelated and see roles as opportunities to fill needs rather than a ladder to climb.
Not to mention, technology has changed the way we live and work, blurring the lines between traditional work hours and "leaving work at home". Millenials work from their phones, laptops, ipads, anywhere and anytime there is a wireless connection.
Again, as a service provider, we see the necessity of delivering an atmosphere that offers solutions for the people who need a more integrated work/life balance.
We currently offer office services to our guests at our main office. We are in the process of designing a designated office space on the main floor for our guests to print, scan, fax and more - to use at their convenience.
We have already upgraded our wireless to offer the newest and fastest connection available, so there are no service interruptions for our guests.
Our reach for making our guests' stay as convenient as possible is ongoing. If there are any needs your customers have expressed to you please let us know. We are always looking for ways to improve.
 3. The Customized and Automated User Experience Technology has changed the way we live - there is no doubt about that. People can now customize their phones, their cars, their clothes, even what time the heat and lighting comes on and off in their homes. With this level of technology permeating our lives, there is no question we would be wise to integrate this on some level.
As we work to move many of our guest services online we are undergoing the very first step to accomplish this - offering our current services from ordering groceries, to placing a maintenance request or giving notice of a move-out date, at any time of the day or night, online. Offering guests more convenience and accessibility.
The opportunities here are endless and we hope to offer more customization and automation down the road. So that wraps up our top 3 Takeaways from the 2014 CERC Conference. We would love to hear from you regarding your takeaways and again, any feedback on how you feel we can improve. Sincerely, Your Team at ExecSuite | 
