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General inquiries: 828-225-2784
  
Provider questions: Call 1-866-990-9712, contact your account specialist or email
 
Confidential Compliance Hotline for suspected fraud and abuse: Report online or call 1-866-916-4255
 
AlphaMCS technical support: 828-225-2784, ext. 1500, 8:30 a.m. to 5 p.m. M-F
 
Incident reporting: Contact N.C. DHHS or call 828-225-2784, ext. 5421, or email incidentreport@smokymountaincenter.com 

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October 13, 2015
Important notice to Innovations Waiver providers 

A recent communication from the Division of Medical Assistance (DMA) announced that the implementation of the Innovations Waiver amendment has been delayed. 
 
Stakeholder reviews and the final 10-day posting were delayed, resulting in a later-than-expected submission to the Centers for Medicare and Medicaid Services (CMS). DMA anticipates that the CMS approval process may take between 60-90 days. In light of this revised timeframe, Innovations Waiver providers should be aware that they will have less time to inform participants of the approved Waiver changes, and plan accordingly. The new effective date is set for April 1, 2016. 
 
If you have questions or concerns regarding this notice, please email ncinnovations@smokymountaincenter.com.
 
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You are receiving this alert because you are a member of the Smoky provider network or have signed up for our Provider Network Bulletin. Smoky issues email alerts to convey critical information as soon as possible. Please note that if you unsubscribe from these alerts, you will also be removed from the Provider Network Bulletin mailing list and may miss out on important information. unencrypt
Smoky Mountain LME/MCO | 200 Ridgefield Court, Suite 206 | Asheville, NC 28806
Visit the Smoky website for more about: Authorizations and care management | Billing and claims 
Smoky Mountain LME/MCO manages publicly funded services for mental health, substance use and intellectual/developmental disabilities in Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties in North Carolina. For immediate help or information about services, call 1-800-849-6127, 24 hours a day  (TTY: Relay NC 711). Visit us at www.smokymountaincenter.com.