CONTACT US
  
General inquiries: 828-225-2784
  
Provider questions: Call 1-866-990-9712, contact your account specialist or email
 
Confidential Compliance Hotline for suspected fraud and abuse: Report online or call 1-866-916-4255
 
AlphaMCS technical support: 828-225-2784, ext. 1500, 8:30 a.m. to 5 p.m. M-F
 
Incident reporting: Contact N.C. DHHS or call 828-225-2784, ext. 5328, or email incidentreport@smokymountaincenter.com 

Connect with us on LinkedIn and Facebook 
 
 
 
          
 
September 16, 2015
Site-specific NPI Implementation Suspension 

In the June 2, 2015 Provider Communication Bulletin, Smoky notified all contracted providers that they were required to obtain a National Provider Identifier (NPI) for each billable site that provides services to Smoky consumers. 

Due to multiple implementation issues with NCTracks, Smoky has decided to suspend this requirement until further notice. Once all issues have been addressed Smoky will provide additional guidance. 
If your agency has questions or concerns call 1-866-990-9712, dial 3 for a provider relations team member or email your questions or concerns to providerinfo@smokymountaincenter.com. 
Building a Trauma-Informed Nation: Moving the conversation into action

Please join the Federal Partners Committee on Women and Trauma for a webinar that will focus on creating a trauma informed national strategy on September 29 and 30, 2015.
This event will highlight effective collaborations, promising practices and programs offered at the state and local level. The webinar will also include first-person experiences, including workforce systems and worker issues. Interactive sessions will be offered after the presentation to promote discussions and strategic planning in your local areas or agencies. 
For more information and to register please visit the Building a Trauma-Informed Nation webpage.  
Quick tip for completing CAQH applications 

The Division of Medical Assistance (DMA) contract states that all Smoky licensed practitioners must identify an on-call designee when applying for credentialing and recredentialing.
This is addressed in question number nine of the CAQH application, (arrangements for 24/7 coverage). A detailed explanation for managing emergencies that occur after hours is required for this question. The following are examples of unacceptable responses:
  • No
  • Yes
  • N/A
  • Call 911
  • Refer to Emergency Department
Applications that do not specifically identify an on-call designee will be pended for this required information. Contact your Smoky credentialing team at credentialingteam@smokymountaincenter.com or call 1-855-432-9139 to answer any questions or concerns. 
About provider email alerts
  
You are receiving this alert because you are a member of the Smoky provider network or have signed up for our Provider Network Bulletin. Smoky issues email alerts to convey critical information as soon as possible. Please note that if you unsubscribe from these alerts, you will also be removed from the Provider Network Bulletin mailing list and may miss out on important information. unencrypt
Smoky Mountain LME/MCO | 200 Ridgefield Court, Suite 206 | Asheville, NC 28806
Visit the Smoky website for more about: Authorizations and care management | Billing and claims 
Smoky Mountain LME/MCO manages publicly funded services for mental health, substance use and intellectual/developmental disabilities in Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties in North Carolina. For immediate help or information about services, call 1-800-849-6127, 24 hours a day  (TTY: Relay NC 711). Visit us at www.smokymountaincenter.com.