CONTACT US
  
General inquiries: 828-586-5501
  
Provider questions: Call 1-866-990-9712, contact your account specialist or email
 
Confidential Compliance Hotline for suspected fraud and abuse: Report online or call 1-866-916-4255
 
AlphaMCS technical support: 828-586-5501, ext. 1500, 8:30 a.m. to 5 p.m. M-F
 
Incident reporting: Contact N.C. DHHS or call 828-586-5501, ext. 5328, or email incidentreport@smokymountaincenter.com 
June 24, 2015
Smoky Mountain LME/MCO to encrypt all outbound mail
 

Smoky Mountain LME/MCO (Smoky) is committed to ensuring the privacy of the people we serve. As we have previously shared, begining July 1, 2015, Smoky will encrypt all outbound email by default to better meet the privacy needs of providers, consumers, family members and other stakeholders.

 

If you have done so in the past, you may continue to retrieve emails via the Smoky secure email portal. If you are new to our secure email, please read the instructions and view our new training video to learn how to establish a ZixPortal account and open and respond to Zix-encrypted secure email.

 

If you have questions, please email helpdesk@smokymountaincenter.com or call 828-225-2785, ext. 1500.

 

About provider email alerts
  

You are receiving this alert because you are a member of the Smoky provider network or have signed up for our Provider Network Bulletin. Smoky issues email alerts to convey critical information as soon as possible. Please note that if you unsubscribe from these alerts, you will also be removed from the Provider Network Bulletin mailing list and may miss out on important information.

Smoky Mountain LME/MCO | 200 Ridgefield Court, Suite 206 | Asheville, NC 28806
Visit the Smoky website for more about: Authorizations and care management | Billing and claims | Provider credentialing | Provider monitoring
Smoky Mountain LME/MCO manages publicly funded services for mental health, substance use and intellectual/developmental disabilities in Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties in North Carolina. For immediate help or information about services, call 1-800-849-6127, 24 hours a day  (TTY: Relay NC 711). Visit us at www.smokymountaincenter.com.