General inquiries: 828-586-5501
Provider questions: Call 1-866-990-9712, contact your account specialist or email
Confidential Compliance Hotline for suspected fraud and abuse: Report online or call 1-866-916-4255
AlphaMCS technical support: 828-586-5501, ext. 1500, 8:30 a.m. to 5 p.m. M-F
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Attention All Providers and Community Stakeholders
Recently, Smoky Mountain LME/MCO made the decision not to renew certain service lines (ACTT, Intensive In-Home, CST) for several providers in the network. This decision is intended to take effect on January 1, 2016 and was based on Smoky's written selection and retention criteria. The selection and retention policy was presented to the Provider Advisory Council (PAC) at the August 2014 PAC meeting and posted to the Smoky website for comment for a period of thirty (30) days immediately thereafter. Two separate communication bulletins were issued to notify Network Providers of the selection and retention criteria and to solicit feedback.
Please note that the providers who received a notice of non-renewal all remain in good standing in the Smoky Closed Network, and that Smoky will continue to make referrals to these providers through October 31, 2015, as we committed to do in the formal notice of non-renewal. If you have any questions about these decisions, we encourage you to attend future Provider Advisory Council meetings to engage in dialogue on this and other topics affecting network participation.
For more information about the Provider Advisory Council or to view the PAC calendar of events, please visit the Smoky website. |
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About provider email alerts
You are receiving this alert because you are a member of the Smoky provider network or have signed up for our Provider Network Bulletin. Smoky issues email alerts to convey critical information as soon as possible. Please note that if you unsubscribe from these alerts, you will also be removed from the Provider Network Bulletin mailing list and may miss out on important information. |
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Smoky Mountain LME/MCO manages publicly funded services for mental health, substance use and intellectual/developmental disabilities in Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties in North Carolina. For immediate help or information about services, call 1-800-849-6127, 24 hours a day (TTY: Relay NC 711). Visit us at www.smokymountaincenter.com.
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