CONTACT US
  
General inquiries: 828-586-5501
  
Provider questions: Call 1-866-990-9712, contact your account specialist or email
 
Confidential Compliance Hotline for suspected fraud and abuse: Report online or call 1-866-916-4255
 
AlphaMCS technical support: 828-586-5501, ext. 1500, 8:30 a.m. to 5 p.m. M-F
 
Incident reporting: Contact N.C. DHHS or call 828-586-5501, ext. 5328, or email incidentreport@smokymountaincenter.com 
June 5, 2015
Potential outage: Incident Response and Improvement System
 

Please be aware that the N.C. Incident Reponse and Improvement System (IRIS) may be unavailable on Sunday, June 7, 2015 from 7:00 a.m. to 12:00 p.m. due to server maintenance.

 

  

 
About provider email alerts
  

You are receiving this alert because you are a member of the Smoky provider network or have signed up for our Provider Network Bulletin. Smoky issues email alerts to convey critical information as soon as possible. Please note that if you unsubscribe from these alerts, you will also be removed from the Provider Network Bulletin mailing list and may miss out on important information.

 

 
Smoky Mountain LME/MCO | 200 Ridgefield Court, Suite 206 | Asheville, NC 28806
Visit the Smoky website for more about: Authorizations and care management | Billing and claims | Provider credentialing | Provider monitoring
Smoky Mountain LME/MCO manages publicly funded services for mental health, substance use and intellectual/developmental disabilities in Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties in North Carolina. For immediate help or information about services, call 1-800-849-6127, 24 hours a day  (TTY: Relay NC 711). Visit us at www.smokymountaincenter.com.