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Smoky general information
All Smoky Mountain LME/MCO departments and staff can be reached at 828-586-5501.
  
Administrative headquarters

200 Ridgefield Court, Suite 206

Asheville, NC 28806

 

Provider questions: Call 1-866-990-9712, contact your account specialist or email
 
Confidential Compliance (Fraud and Abuse) Hotline: Report online or call
1-866-916-4255
 
AlphaMCS technical support: 828-586-5501, ext. 1500, 8:30 a.m. to 5 p.m. M-F
 
Incident reporting: Contact N.C. DHHS or call David Boeke, ext. 5328, or email incidentreport@smokymountaincenter.com 
  
Visit the Smoky website for more about:
Attention residential treatment providers: Modified billing codes 

Effective May 3, 2015, billing codes for residential treatment services covered in Medicaid Clinical Policy 8D have been modified to comply with federal Medicaid regulations. Read more in the state's Joint MCO Communication Bulletins and in Bulletin J133.

 

The following Smoky benefit plan codes and contract details have changed. Existing codes for Level IV and Level III (4 beds, and 5+ beds) will be end-dated May 2, 2015. New codes are effective May 3.

 

Service

Old code ending May 2, 2015

Effective May 3, 2015

Level IV

H0019 U5

H0019HK

Level 3 < 4 beds

H0019UQ

H0019HQ

Level 3 5 +

H0019US

H0019TJ

 

Providers are required to make the following changes regarding transactions:

 

Claims: Providers should file claims using the old codes through date of service of May 2, 2015, and claims using the new codes beginning date of service May 3, 2015.
 
Authorizations: For all current or prior approved residential treatment authorizations, Smoky will end date existing authorizations and enter new authorizations for remaining units of service with these modified codes through the end of the existing authorization. Providers must use the new codes for any new Service Authorization Request effective May 3 or thereafter. A provider whose authorization request has dates both prior to and after the May 3 date should submit two separate authorizations.

 

For more information or questions for Care Management staff regarding authorizations, email UM@SmokyMountainCenter.com or call 828-225-2785, ext. 1902. For claims-related issues, email Claims@SmokyMountainCenter.com, 828-225-2785, ext. 2455. 

 
About Provider Email Alerts
  
You are receiving this alert because you are a member of the Smoky provider network or have signed up for our Provider Network Bulletin. Smoky issues email alerts to convey critical information to providers as soon as possible. Please note that unsubscribing from the alerts will also unsubscribe you from the Provider Network Bulletin newsletter at risk of missing important communications.
Smoky Mountain LME/MCO manages publicly funded services for mental health, substance use and intellectual/developmental disabilities in Alexander, Alleghany, Ashe, Avery, Buncombe, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, Watauga, Wilkes and Yancey counties in North Carolina. For immediate help or information about services, call 1-800-849-6127, 24 hours a day  (TTY: Relay NC 711). Visit us at www.smokymountaincenter.com.