ATTENTION PROVIDERS
New 2014-2015- Contracting Process
Smoky Mountain (Smoky) is currently in process of upgrading our contracting processes to improve efficiencies and response time to our providers and stakeholders. During this transition providers will receive their contract in one of the three formats based on the type of contract you currently have with Smoky. At the end of this transition, Smoky will use Docusign for all State and Medicaid contracts. If you have any questions about your contract during this transition time, please contact your assigned Account Specialist or provider.contracts@smokymountaincenter.com.
State Fee-for-Service Contracts (sent via email)
If you have a state (IPRS) fee for service contract with Smoky it has been sent out electronically via the e-mail address we have on file for your organization. It is important for your organization to print, sign, and return two copies within ten (10) business days of receipt of this contract, as described in the e-mail that went out with the contract. Please return these contracts to Smoky by standard US mail. Do not e-mail these contracts back as it is critical we have an original, signed contract on file. Once returned and signed by Smoky, you will receive a fully executed contract for your files.
If you have not already received your state fee for service contract please contact your Provider Account Specialist immediately or contact us at provider.contracts@smokymountaincenter.com
State Capitation Contracts (to be sent via US mail)
If you have a State (IPRS) Capitation contract and receive a standard one-twelfth payment from Smoky or if your contract is invoice-based, we will send your contract via standard US mail. When you receive your contract, please sign both copies in the designated areas and return both copies to Smoky through standard US mail. Once the contract is received and signed by Smoky, you will receive a fully executed version for your files.
Medicaid Fee-for-Service Contracts - Electronic Signature Process (to be sent via DocuSign)
Smoky Mountain is pleased to announce that we will begin utilizing electronic signatures on Medicaid fee-for-service contracts. The electronic signature process is administratively efficient, legal and free to providers. Smoky Mountain will use Docusign, the same electronic signature vender as the State of North Carolina and Partners Behavioral Health LME/MCO.
The electronic signature process reduces postage & handling costs and increases Smoky Mountain's ability to efficiently manage a large number of provider contracts. The electronic process does not require additional software or training and allows providers to review and legally sign contracts on computers or preferred mobile devices with industry standard security and protection. Providers and Smoky Mountain will be able to track the status of their contracts and store the final version electronically or in print.
Medicaid fee-for-service contracts will be sent to you by secure email with a link to follow to a secure online website. Email confirmations will follow where providers can store, download or print final copies of their contracts with Smoky Mountain.
For information about the Docusign electronic signature process please click and visit the links to the Docusign Guides and How To Videos.
How to Sign Video: https://www.Docusign .com/support/video/signing
How to Sign Steps:
Step 1: Click the link in your notification email from Docusign. With one click on virtually any internet-enabled device, providers can access their contract, review it and start the document signing process.
Step 2: Follow the Docusign tabs. Tabs and simple instructions guide providers through the signing process, even adopting an electronic signature. Electronic signatures are secure and legal.
Step 3: Confirm. Once finished, click "Confirm Signing" and the process is complete.
For more information on Docusign please visit: https://www.docusign.com/support
