FlexITechs
FlexITechs Newsletter
Tech News from FlexITechs
 Oct. 22, 2015
In This Issue
OUR 11TH YEAR!
Consumer Backups
Fake Virus Alerts
BizTech -- Google vs. Office
Find us on Facebook 
SERVING DELMARVA
SINCE 2004
!
  

FlexITechs has been providing computer and IT services to Delmarva residents and businesses since 2004!

 

After two years as the computer services arm of our sister company, Sussex County Online, FlexITechs was formed to better define the computer services offered by owner Eric Magill.

We thank all of our customers who have made it possible for us serve you for more than a decade!

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Sincerely,
Eric Magill, FlexITechs
Consumers Should Back Up Too    
 
Typically when I think about backups I think about preserving critical data that a small business can't do without, data that if lost would likely result in bankruptcy or even the closing of the business.
 
But consumers need backups too. There is little more heart-breaking than to visit a client whose hard drive crashed only to find out those sentimental, irreplaceable pictures and videos were never backed up.
 
To prevent that catastrophe, following are the most common ways to back up your pictures, music and files:
 
External hard drive
In the long run, the least expensive route. Depending on the size of your files, you would either use a usb thumb drive, also known as a flash drive, or a much larger external hard drive that can go into the terrabytes of storage space. For most people, a 500GB external hard drive will suffice but you'll want to check the size of your files before deciding.
 
One  caveat -- I've seen people store their files only on the external hard drive and delete them from their computer. You don't want to do this because the external hard drive, like your internal hard drive, can go bad, meaning you'd lose all your files if they were only on the external drive. So leave those files on your computer or back them up to a second external hard drive. Also, invest in a fireproof safe to store the external drive.
 
Online 
Carbonite is the most famous consumer online backup service due to its heavy marketing presence. The needs to be reinstalled from time to time but it is functional and will save you in the event of a catastrophe. Other good options in this category include iDrive, CrashPlan and SOS. Apple's iCloud and Microsoft's OneDrive can also be used as backups though their main function is to provide anywhere access to files.
 
The difference between an online backup and external hard drive is that the online backup automatically backs up your files to a data center over the Internet at scheduled times. It will be less expensive in the short run usually but more expensive in the long run. It does get the files out of the house (in the event of fire or water damage) and runs without your input except for the occasional software reinstall or the need to restore files.
 
One caveat -- if you need to restore files, and you have hundreds of gigabytes or even terrabytes, it could take a very long time to download those files from your backup service. If you have that kind of data volume, you might want to consider external hard drives, which will restore your files more quickly.
 
Here's a comparison of some of the leading consumer online backup services:
 
What if You Haven't Backed Up?
Now, let's assume you've lost your files and haven't backed up. What can you do? Your only recourse at that point would be to use a very expensive data recovery service (we're talking thousands) or contact family and friends you might have shared the files with via email or social media.
 
But rather than go through that, just pick a backup option and stick with it. You can call me at 537-4198 for help with picking out a backup service if needed. 
Fake Virus Alerts Back               
   
Once again, the scam "your computer is infected by viruses so call fake tech support", is back with a vengeance.
 
We've had many calls in the past two weeks regarding this scam. The computer screen is covered with a scary window announcing that you have 5,000 infections and must call this 800 number now to fix the issue.
 
Unfortunately, it seems that about 1 in 4 people fall for this and call the toll-free number, allowing the scammers access to their computer and in some cases paying up to $300 for "guaranteed" security protection.
 
If you've followed me over the years, you know there is no such thing as a "security guarantee". Hackers will always find a way around the latest security methods and increasingly bypass anti-virus software and firewalls by conning unsuspecting users into allowing the hackers in.
 
To reiterate, neither Microsoft nor Dell nor Norton nor any other big hardware manufacturers or software developers operate this way. They do not monitor your computers and they do not call or pop up alerts looking for more work for their beleaguered support departments.
 
If you are hit by this con, shut down and restart your computer. That should make the warning go away. Then call me at 302-537-4198 for an on-site call to make sure nothing nefarious has been left behind.
 
 
BizTech Talk -- Google vs. Office 365        
 
Google has released plans to attack Microsoft's Office software with a free offering of its Google for Work productivity suite.
 
Google For Work will be offered for free for the duration of any company's Microsoft Office 365 subscriptions. The offer is good for the next six months.
 
So, if you wanted to take advantage of this during the next six months, you'd figure out how much time you have left on your Office 365 subscription and you'd receive that many months of Google for Work free.
 
For instance, if you have 3 months left on your Office 365 subscriptions, you'd get 3 months of Google for Work free. Google for Work normally runs between $5 and $10 per month per user, while Office 365 runs about double that for the full business suite.
 
For most small businesses on Delmarva, the cost savings would be too insignificant to justify the disruption of switching from the familiar Microsoft Office suite.
 
In addition, Google for Work was designed for the Internet, and with our slow and unreliable Internet here, that's a legitimate concern.
 
Office 365, on the other hand, expanded on the familiar desktop suite with an online counterpart, so you're still working primarily from the desktop applications.
 
Here's another comparison of Google for Work vs. Microsoft Office 365.
 
So, while the Google offer seems attractive, it's no reason to disrupt your company with such a switch. This free offer will rarely justify that kind of turmoil for the types of small businesses we have here.
 
The major consideration will be how well the competing products fit your business. Choose the best fit, not just the best price.
We thank you for your business the past 11 years and hope we can continue to fulfill your technology needs in the future. If you have any questions about current technology issues, feel free to contact us at 537-4198.
Sincerely,
Eric Magill
FlexITechs
Microsoft Small Business Specialist 
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Now through Nov. 15, 2015, you can receive 15% off installation services to install Office 365 for your organization. Print out this coupon and call us at 302-537-4198 to schedule an appointment.    
Offer Expires:
Nov. 15, 2015