FlexITechs
FlexITechs Newsletter
Tech News from FlexITechs
Jan. 15, 2015
In This Issue
OUR 11TH YEAR!
Securing Mobile Devices
2015 Tech Trends
BizTech -- Small Biz VoIP
Find us on Facebook 
NOW IN OUR
11TH YEAR
!
  
Eric Magill

FlexITechs is now in its 11th year of serving Sussex County residents and businesses!

 

After two years as the computer services arm of our sister company, Sussex County Online, FlexITechs was formed to better define the computer services offered by owner Eric Magill.

We thank all of our customers who have made it possible for us reach our 10th anniversary!

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Dear (Contact First Name),   

Thank you for your continued interest in FlexITechs. If you'd prefer not to receive our occasional email newsletters, use the "Unsubscribe" link above.

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Sincerely,
Eric Magill, FlexITechs

Securing Mobile Devices     

 

In keeping with one of my New Year's Resolutions to improve the security of my customers (including iOS Apple devices) so they can take advantage of the benefits of modern technology, I want to address mobile device security this month.

The explosion of Smartphones and tablets has created a large attack arena with mountains of personal and business data for hackers to mine.

As the market share of these devices has increased, so has the interest of hackers in breaking into them, and it's easy to see why. 

Figures vary -- one estimate puts the number of mobile devices world-wide at 4.5 billion. A counter at gsmaintelligence.com that counts the number of mobile devices based on real-time data from mobile operators world-wide puts the figure at 7.3 billion and counting -- or more mobile gadgets than people in the world.

The two leaders in mobile operating systems -- Apple's iOS and Google's Android -- dwarf all other mobile devices in market share. According to netmarketshare.com, Android leads with 45.86% market share and Apple is just behind at 43.15%.

Those numbers have attracted the attention of hackers. In fact, the number of unique mobile device malware apps more than doubled in 2014, from 2 million at the start of the year to 4.37 million by year's end, according to the antivirus firm Trend Micro. The rate of malware apps accelerated during the year, with a 68 percent increase from June 30 to Dec. 31.

Add that the average person remains unaware that their mobile devices are actually computers storing and accessing information, that they can be infected just like their computers, that mobile devices are littered with questionable apps with their own vulnerabilities, that mobile devices are  easily lost or stolen, that those devices often access public networks with little or no security, and that employees increasingly use their business devices for personal use, and 2015 could see a marked increase in attacks on mobile devices.  

The obvious question, then, is how do you protect your mobile device from these threats, either as an employee, business owner or home user?

For home users, virtually all of the major anti-virus companies now offer security products for mobile devices.

For businesses, we're currently running a trial on a cloud-based security solution for Windows computers and servers and Android and Apple mobile devices that, if all goes well, we'll be able to offer in the February-March timeframe.

This solution implements policy-based security measures that follow the device no matter where it is, and provides anti-virus, anti-malware, intrusion protection and web site filtering with the ability to tailor the policies to fit your organization's needs.

If attackers still make their way in or you lose a device or it's stolen, this cloud solution allows the device to be locked or wiped remotely to try to stop the hacker from stealing yours or your company's information.

In short, this solution secures the USER, which goes hand in hand with what I preach about security -- it's the USER who needs to be secured and educated about security issues.

And that brings me to my final point -- because hackers so often bypass security measures with social engineering tricks designed to induce users to unwittingly give up information like user names and passwords, you must be vigilant -- vigilance that should now extend to mobile devices. 

2015 Tech Trends        
 
I believe I may become an auto mechanic as much as a computer technician before I'm finished with this tech business stuff, and the recent Consumer Electronics Show for 2015 did little to dissuade that opinion.
 
At CES 2015, Mercedes debuted a self-driving luxury car that can drive itself and project a cross-walk onto the street in front of pedestrians, all thanks to the wonders of technology. When I bought my new car this summer, I took out a warranty that included the computerized components in the vehicle. In fact, that was the main selling point given the high cost of auto computer components.
 
No, I don't expect to be under cars performing oil changes or replacing brakes or tires, but with the increased use of technology in vehicles, I can certainly envision receiving phone calls asking how to fix this or that computerized gizmo or re-connect a car to a wireless network. I already receive calls to work on TVs, so why not cars in the future?
 
Among other trends were Drones and spycams, which remain simultaneously fascinating, useful, fun and scary. Another assortment of wearables such as Smartwatches were on display, as were a variety of 3D cameras and printers, including a $349 printer by XYZprinting targeted at consumer 3d printing -- another simultaneously fascinating, useful, fun and scary technology.
 
And get this -- laptops were a hit at the show -- not ordinary laptops, but lightweight laptops weighing less than 2 pounds.
 
If you have a little bit of nerd and geek in you, you can read more about CES 2015 from PCMag.
 

BizTech Talk -- Small Business VoIP    

 

Some time ago, I couldn't get Verizon to recognize that FlexITechs is not a large enterprise nor a government agency.

It insisted that due to our sister company's name -- Sussex County Online -- that we must be a government agency. I could literally not find one person at Verizon, over many months and phone calls and hours on hold, who could re-categorize us to a small business.

This created all sorts of hassles, most notably the inability to add or delete features because Verizon didn't know which department I should talk to -- large enterprise, government or small business.

Seriously, folks -- this really happened. I could not delete the monthly voice mail charge when I got a phone with an answering machine because Verizon couldn't figure out who should make the change. I literally could not add call forwarding. 

Finally, I decided to pursue other options. VoIP intrigued me, though I worried that I would lose my phone service when my Internet went down.

A couple of Vonage commercials caught my eye, so I decided to look into it. What I found pleasantly surprised me, and after two years with Vonage, I'd highly recommend any small business, especially micro businesses, look at Vonage or similar VoIP services such as OOMA or ShoreTel.

For starters, my monthly phone bill dropped 20%, and I received more features. Even better, I could change the features myself :-).

The things that really sold me though, were:
  • Call forwarding to my cell phone while out on the road
  • Call forwarding to my cell phone if my Internet goes down
  • Voice mails transcribed to text messages to my cell phone. As an aside, the sometimes tortured transcriptions can provide for a humorous break during the day.
  • Storage of voice mails for 30 days
  • The ability to download voice mails I might need to save
Setup was simple enough. I just plugged the Vonage device into my router and set up the features I wanted. I was also able to keep my old phone number from Verizon.

If you're using old Verizon phone lines or Mediacom or Comcast VoIP services, consider a service like Vonage or OOMA or ShoreTel. You can also look at PCMag's 2014 VoIP Business Choice Awards.

We thank you for your business the past 10 years and hope we can continue to fulfill your technology needs in the future. If you have any questions about current technology issues, feel free to contact us at 537-4198.
Sincerely,
Eric Magill
FlexITechs
Microsoft Small Business Specialist 
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