FlexITechs
FlexITechs Newsletter
Tech News from FlexITechs
May 8, 2013
In This Issue
9 Years for FlexITechs!
Thanks Microsoft ... Not!
MalwareBytes Fails, but ...
BizTech -- Planning Upgrades
Find us on Facebook 
FlexITechs
Now in Its
Ninth Year
Eric Magill

FlexITechs is now in its ninth year of serving Sussex County residents and businesses.

 

After two years as the computer services arm of our sister company, Sussex County Online, FlexITechs was formed to better define the computer services offered by owner Eric Magill.

We thank all of our customers who have made it possible for us to reach our 9th year!

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Eric Magill, FlexITechs

Thanks Microsoft ... Not

 

Microsoft has certainly stirred things up with the latest versions of its many software varieties, and often not for the better.

Those who have been forced to accept the new Windows 8 operating system on a new computer because you couldn't get Windows 7, or who have purchased the new Office 2013, will have already felt the pain.

Those who haven't been through the aggravation of just getting Microsoft's new offerings set up, I'll give you some advance warning.

The 'Top Secret' Operating System

For both Windows 8 and Office 2013, you now have to practically divulge State Secrets to set them up. So many questions -- including your birthdate -- new accounts to set up, emails to click verification links in, the list goes on and on to the point you think you'll never be able to use your computer or software.

I had one client sign up for a Microsoft Account as instructed by Windows 8, only to find out that Microsoft's system cancelled her account shortly thereafter. That locked her out of her computer and, at Microsoft's instruction, we had to reinstall the Windows 8 operating system -- before she even had a chance to use the computer!

The new "Metro" interface, designed to work like a cell phone or tablet instead of a traditional computer, offers its share of hidden surprises too.

For one, there is no Start button, at least not a visible one. And the 'Charms' you are supposed to use to change settings, they're invisible. You have to hover your cursor in the upper or lower corner of your screen to bring up the 'Charms' that allow you to change and personalize settings.

Want to search for something using the Metro interface? Just click somewhere on the Metro screen and start typing and a search box appears -- not exactly intuitive when you're used to seeing the search box first and then typing in it.

Of course, if you want the traditional desktop interface, you can get to that by clicking on the Desktop tile on the Metro interface. That gets you the traditional desktop, but still no Start button or Start menu, and you have to find common functions like the Control Panel on your own.

Oh, did I mention shutting the machine down? The easiest way, since there's no Start button now, is to press the ALT and F4 keys at the same time to get the Shut Down menu.

The whole operating system seems to have been designed with secrecy in mind. Want to do something? Well, you'll have to find where Microsoft has hidden it first.

The Games Microsoft Plays

More fun from Microsoft. No longer can you just click on the Games folder and start playing Solitaire, Spider Solitaire, etc. Now you have to sign up for a Microsoft Account if you don't already have one to download Game 'Apps'.

Want to play Solitaire? Log into your Microsoft Account and then you can play. The same holds true for Music and Videos.

As you can imagine, this has been a little more than frustrating for the clients who like to pass time by playing a simple card game.

Office 2013 ... Hurry Up and Wait

Another major headache for most users will be the new Office 2013, which is no longer available on disk. You heard that right. You now only buy a Product Key. You then have to use that to go download the monstrous Office suite from Microsoft's web site.

If you have a slow DSL connection, like many in this area, plan on allowing an hour or more for the download. And that's after you've answered more questions, perhaps signed up for a Microsoft account, verified your email address ...

You can also no longer install the same copy of Office on multiple computers, like a desktop and a laptop. You have to buy a separate copy. And if you have to reinstall Office on the same computer? You have to download it all over again. Argh.

I could go on and on about my frustrations with the changes Microsoft has made, not just to its software, but to its business practices. These changes have added an average of a half-hour to the setup of every new computer I've dealt with.

Rumor has it that Microsoft has received enough complaints and had to deal with enough technical support issues that it plans to start addressing them in an update in August. Let's hope so.

MalwareBytes fails, but still the best

 

I know many of you were victimized by the bad update MalwareBytes distributed for its anti-malware software last month.

 

Having fixed about 15 crashed computers after the update, I know I felt victimized.

 

Some of you asked if you should replace MalwareBytes with another anti-malware application, and my answer continues to be 'No'.

 

Every anti-virus, anti-spyware, anti-malware application, as well as any software from Microsoft or any other company, will spit out a bad update from time to time.

 

I was particularly incensed that MalwareBytes allowed this to happen, though, because if it had tested the update before pushing it out, it would have seen the crashes immediately.

 

I complained to my tech support contact at MalwareBytes about this and received a reply back from him and a phone call from a MalwareBytes vice president apologizing for the incident and informing me of the steps MalwareBytes has taken in its testing procedures to ensure a bad update doesn't slip through again.

 

The situation left me in a quandry with clients who asked about replacing MalwareBytes. On one hand, who wants to have software that crashes your computer? However, I know there isn't another anti-malware program as effective at blocking and removing the millions of infections hackers have created.

 

As I pondered the question, the main thought that kept coming to mind was, "Replace it with what? Nothing else is as effective and every program sends out an update that crashes computers from time to time."

 

Frankly, I've lost track of how many computers I've fixed simply by removing Norton or McAfee.

 

So, unless this becomes an epidemic at MalwareBytes, I'm sticking by what I consider the best anti-malware application available.

BizTech -- Plan Your Upgrades

  

Going back to Microsoft issues for a moment, as a business owner you should be aware that Microsoft's recent software upgrades may impact your business.

 

As such, it's more important than ever to plan your upgrades carefully, especially if you continue to use old versions of Microsoft software or have to use old versions due to compatability issues with your line of business applications.

 

You may, for instance, use Windows XP in some flavor to run an LOB application, or you may still have an older version of Windows Server, such as Windows Server 2003 or Windows Small Business Server 2003 with Exchange 2003 for email.

 

Even though it's 10 years old, there remain many instances of Server 2003 running in the business world as most businesses didn't upgrade during the Recession.

 

XP Support Ending

If your company continues to use old software, you need to know that Microsoft will stop all support of Windows XP in April 2014, meaning XP will become less secure and more vulnerable to attack as Microsoft discontinues security updates for it.

 

You should plan to upgrade your XP machines before then, but if you have to go to Windows 8, you could run into a whole host of problems and compatability issues, not to mention a learning curve because Windows 8 is so radically different than XP and even Windows 7.

 

If you're running Windows XP, you should seriously consider upgrading to a Windows 7 machine now before you're forced to go with Windows 8 (see the first article in this month's e-letter for why).

 

Office 2013 Gotcha

Another gotcha you should be aware of is that Office 2013, which includes the Outlook 2013 email client, doesn't work with Exchange 2003.

 

So if you still have Exchange 2003, DO NOT upgrade to Office 2013!

 

Replace that Aging Hardware

You should also consider the age of your existing network hardware. If your server is of the 2003 era, you likely have an older server computer running it.

 

As an old piece of equipment, it may suddenly fail on you, and if that happens, you will be faced with upgrading to one of Microsoft's newer server operating systems, which may or may not work with your existing applications.

 

Let's say you have to go to Windows Server 2012 and you decide on the Essentials version to keep costs down -- a perfectly reasonable solution.

 

Then you see that Server 2012 Essentials offers automatic backups of all workstations, not just the server, and automatically connects Windows computers to the company domain. That excites you. Now workstations won't have to be manually backed up or rely on an inferior service like Carbonite for auto backups.

 

Unfortunately, that is only true of Windows 8 and Windows 7 computers. Windows XP computers can join the domain, but they can't be automatically managed, so if workstation backups are important, you'll need to upgrade to 7 or 8.

 

 

There's a lot to think about right now with Microsoft trying to force customers to upgrade to its latest products.
 
My advice: Plan for change before it's forced on you.
 
For help with planning your next network upgrade, contact Eric Magill at 537-4198 or ericm@flexitechs.com.
We thank you for your past business and hope we can continue to fulfill your technology needs in the future. If you have any questions about current technology issues, feel free to contact us at 537-4198.
Sincerely,
Eric Magill
FlexITechs
Microsoft Small Business Specialist 
Backups

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