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Greetings!
If you've ever attended a class or training session at NJF, or you intend to, this message affects you.
First, let me just say how much we love and appreciate all of our clients and we want to meet the needs of every single person that comes in our doors! But, unfortunately there are things  that as a business to keep our doors open and to keep growing with classes and training. These are never the fun changes, but hopefully the end result will be a schedule that everyone LOVES!
While NJF has been growing over the last year and a half, we have put a variety of classes on the schedule for different days and times trying to create a class schedule that would accommodate as many folks as possible.
That has meant we taught class whether there was 1 person or 10, waited to find out if we would have attendees until 15 minutes after start time and have been unable to accommodate personal training clients due to blocked hours for classes, for which we had no attendees.
Well, things are about to change and it may impact you, so please read on!
See you all at the studio soon!
Shelly & the NJF Team
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No Sign Ups, No Class
For the next two months, we will be monitoring class attendance closely. We will be using the information gathered to establish which classes to remove from our schedule or replace with other classes. If classes don't have regular attendance, they will be cut.
Our least attended classes right now are at risk for being "chopped".
So what does this mean to you?
EFFECTIVE IMMEDIATELY!
Any classes that do not have AT LEAST 1 person signed up AT LEAST 1 hour in advance of class start time will be CANCELLED.
Want to keep or Cancel a class?
Now's your chance!
We are asking you to complete a survey (just a few questions) to help us decide what, if any, classes to put into the time slots of those classes that will be removed from the schedule after our 2 month assessment period.
Your voice (and actions) will help us drive our schedule changes. Now is your chance to speak up about what you want to see!!!
To complete the survey, click here!
The New Class Schedule will begin January 1 with December possibly being a sparse month with class cancellations while we analyze data.
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Policy Enforcement
As you know, NJF has cancellation policies for classes and appointments. We also have policies regarding our class cards and training package expirations.
These are NOT new policies, they are simply policies that folks seem to have some confusion or concerns about.
Class Cards
10 Class Cards have a 6 month expiration.
5 Class Cards have a 3 month expiration.
The only way to change that is to work with NJF in advance for medical or family reasons so that we can extend your expiration, in advance.
Personal Training & Massage
24 Hour Cancellation Policy
If client cancels within 24 hours, you will be charged as if you had attended.
(credit card on file will be used.)
If a trainer cancels within 24 hours, you will be comped an equivalent session
(1 will be added to your account).
Exceptions?
Illness/Hospitalization and death of a family member. Keep in mind, this is at client/trainer discretion. Please don't abuse any leniency.
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Upcoming Closures
With holidays and such coming up, we at least know what some of the class cancellations and closures are, so here are the ones we know about today!
October 3--Thursday 7am
Cardio TRX cancelled.
October 14--Monday 7am
Kickboxing cancelled.
October 28--Monday 7am
Kickboxing cancelled.
November 28, 29, 30 & December 1
--Thanksgiving Day, day after and weekend.
Studio CLOSED
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LOVE US?
Please tell us and others!
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Contact us!
Web: www.notjustfitness.com
Email: Information@notjustfitness.com
Physical Location: 1 Gate 6 Road
Sausalito, California 94965
Phone: 415-888-8582
Please feel free to send us any feedback you may have regarding our class schedule, availability, services or anything else on your mind!
We're just getting started and in order to be successful, we need to know what YOU want from our facility!
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Don't Forget, we pay you to sign up!
In addition letting us know that someone will be there so we don't have to cancel class, you receive a benefit to your account!
We REWARD you for signing up with points to your account, which gives you money to spend on any services you like! To guarantee you get a spot in your favorite class, please sign-up in advance!
Sign up in advance for classes, and make bank with our great REWARDS program!!
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