ASQ-LA SECTION 0700
Welcome to the September Edition of the ASQ-LA Newsletter.
Looking forward to see you at
our September 11th Member Meeting which will be at Mattel in El Segundo. If you plan to attend the meeting, YOU MUST RSVP to Chen Low 310-334-7044, pager 310-353-8293 or e-mail ChenLow_88@hotmail.com
, no-later-than Noon on Monday, September 9th, so he can get the list of attendees to Mattel Security.
ASQ-LA is looking forward to your attendance at this month's program.
Dr. Michael Shore
ASQLA MEMBER MEETING - September 11, 2013
"Customer Satisfaction Panel"
Please join the ASQLA Section 0700 for its monthly member meeting on Wednesday, September 11th. The meeting will be at Mattel in El Segundo. This meeting is an opportunity to network with other Quality professionals and to learn about current techniques & technologies. Our guest speakers this month is a panel with Jennifer Thompson of Costco Wholesale, Dr. Michael Shore, Mattel, Inc. and Bret Pfost of Disneyland Resort speaking on "Customer Satisfaction."
Jennifer Thompson, Director -- Global Non-Foods Quality Assurance and Product Safety for Costco Wholesale is presenting on "The Philosophy of Costco Culture of Member Service." Her presentation will discuss Costco Wholesale philosophy's focused and driven by "Transparency", "Access" and "Answers" to their Member's comments and questions. Costco is driven by simplicity and innovative ways to service their members. The organization has empowered everyone who works for Costco to know it is always the "right" thing to do if you are servicing a member. She will touch on this philosophy and how this approach has instituted trust from their members and service as one of the fundamental aspects to their simple and efficient operational process.
Jennifer Thompson currently serves as the Director of the Global Non-Foods Quality Assurance and Product Safety programs for Costco Wholesale. Jennifer's additional responsibilities include oversight of the Global Non-Food Factory Audit program and co-chair of the Product Incident and Recall committee who oversee reporting obligations at the country, state and local levels for consumer product safety related issues. She is a member of the management team delegated to directly contact and make herself available for any member inquiries related to product performance, safety or recalled merchandise questions.
During her 15 year career with Costco Jennifer has held positions in the Non Foods Merchandising, Warehouse Operations, Membership and Compliance teams. Jennifer holds a Bachelor of Arts in Communications from Western Washington University and 2 certifications from St. Louis University in Product Safety Management.
Michael Shore, Ph.D. is the Vice President, Global Consumer Insights for Mattel Inc. Dr. Michael Shore's presentation is titled, "Kid Satisfaction: An overview of Mattel's Insights process and how the voice of the consumer is incorporated into product development and innovation initiatives.
Dr. Michael Shore is responsible for research on all Mattel brands (including Fisher Price). Over the past 15 years, he has had responsibility for investigating kids', parents' and adults' attitudes towards toys and play across all categories including dolls, action figures, vehicles, board games, digital, plush, sports, crafts, construction, and infant/preschool products.
During his tenure, Michael has surfaced many of the foundational insights around toy preferences and play behavior that Mattel uses to guide business strategy, innovation, and new product development. He has partnered with multiple universities and leaders in the field to investigate the significance and importance of play in kids' lives.
Michael's specific areas of research interest have included play behavior, new play platforms and technologies, and surfacing key social and emotional benefits associated with play. Over the years, Michael's research on toys and play has extended throughout the world including Europe, Latin America, and Asia. He has presented at multiple conferences and Universities and has degrees in Clinical, and Organizational Psychology.
Bret Pfost, Senior Manager, Food Operations, Safety, Training, Quality and Compliance, presentation's Title is "The Happiest Results on Earth." We live in an age where nameless, faceless communication is the norm. At Disney, our Quality Audits provide the Auditor (Leader) and Auditee (Employee) with immediate face to face engagement. By performing these daily Quality audits we are fostering an open dialog among people who are working together to accomplish the same Guest Service goal. Our goal is to build a Culture of outstanding Guest Service in supporting our 4 keys of Safety, Courtesy, Show, and Efficiency. "At the Happiest Place on Earth" (Disneyland Resort) success relies on the satisfaction of ALL of us!
With almost 30 years of experience at the Disneyland Resort in Anaheim, Bret Pfost has gained diverse operations experience, Resort knowledge, strong Leadership, and sound business sense. In his role as Senior Manager, Food Operations, Safety, Training, Quality and Compliance, Bret influences a positive Resort experience with Safety, Courtesy Show, and Efficiency as the foundation for a successful business in the Food division.
Bret began his career with the Disneyland Resort in 1984 as Foods Host and has since gone to hold a variety of leadership roles within Operations, including Food and Beverage, Attractions, Resort Development for the openings of Disney's California Adventure and Tokyo Disney Sea. In 2004, Bret became the Site Leader for California in regards to World Safety and Accessibility for the Walt Disney Company. As the Site Leader for California, he has enjoyed the opportunity to Audit the Safe practices of Disneyland Paris, Walt Disney World in Florida, Tokyo Disneyland, Tokyo Disney Sea, and Hong Kong Disneyland. In addition, Bret has spoken in Rome, Argentina, and Canada in regards to the 4 keys and Disney's performance alignment model. He is a senior member of ASQ (American Society of Quality) and spends his free time volunteering at the Food Bank to assist underprivileged families. Bret resides 3 blocks from the "Surf" in sunny Huntington Beach, California.
The program will be held at 2nd Floor Main Conference Room at Mattel 333 Continental Boulevard El Segundo, CA 90245-5012. This meeting is an opportunity to network with other Quality Professionals, learn about quality related topics and earn 0.3 Recertification Units. Registration and networking starts at 5:30 PM. The meeting runs from 6:00 to 7:30 PM. Crackers, Cookies, Coffee & Water will be provided at no charge.
You MUST RSVP to Chen Low 310-334-7044, pager 310-353-8293 or e-mail ChenLow_88@hotmail.com, no-later-than Noon on Monday, September 9th, so he can get the list of attendees to Mattel Security.
Message from the Chair - Lane Parrott
Back to school is not just for kids!
As students return to school, it is time for ASQ Members to think education too. What are you doing to educate yourself? What are you doing to expand your mind? Think about it, if you are not getting better, then you are getting worse. "Use it or lose it."
Here are some ideas:
- Come to an ASQ Meeting: Travel to a meeting instead of sitting on the couch. Meet new people. Talk to people other than co-workers and family. Eat interesting snacks. Watch a presentation. Ask questions. Listen to people's questions. Win a door prize!
- Register for Quality Day: This year's topic is "Leading Change in Quality" It is on November 9th in Pomona. There will be multiple speakers and 150+ ASQ members to speak with. Contact Chen Low for details
- Take a Course: CQE starts October 12th and the CQA starts October 19th. Contact Lane Parrott or Cathy Martin to register.
- Read a Book: Write a book review and submit it to our newsletter
- Attend Leadership Team Meetings: Join us at our next meeting and find out how you can support our dynamic group. Help us help members just like you. The next meeting is Wednesday, September 4, 2013; 5:30 PM at CSUDH Extended Education Building.
BE ACKNOWLEDGED FOR YOUR ACCOMPLISHMENTS - If you have three (3) or more current ASQ Certifications and you attend our November Meeting, you will be awarded a Certificate of Achievement, an ASQLA coffee mug and a gift card.
ASQLA Website Advertising
New and Renewal Members
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ASQ Certification Exams
October 18, 2013
Fee ($50) DeadlineOctober 23, 2013
December 7, 2013
Six Sigma Green Belt (SSGB)
Software Quality Eng. (CSQE)
Quality Improvement Assoc (CQIA)
Calibration Technician(CCT)Quality Process Analyst (CQPA)
January 10, 2014
Fee ($50) DeadlineJanuary 15, 2014
Exam DateMarch 1, 2014
Six Sigma Black Belt(SSBB)
Mgr of Qual/Org Excel (CMQ/OE)
CALL ASQ HEADQUARTERS:
for more information.
Cal State Dominguez Hills BSQA & MSQA Programs
sponsor certification preparation courses, See certification
Did you know that Joe DeSimone is our section's Certification and Recertification expert and Chair? Joe is available for your tough questions at firstname.lastname@example.org else you can find answers to your general questions at www.asq.org/certification This page is very helpful. Check out the Certification Handbook: 21 pages of detailed certification facts!
The easiest way to recertify is to scan your completed application with credit card information and supporting documents and Email to our Recertification Chair: email@example.com
You can also mail your package to P.O. Box 1291, San Pedro, CA 90731.
NOTE: You must send a check. Joe is too busy to chase you and will not review you package without payment. In fact Joe could use help with Recertification!
ASQ LA LEADERSHIP TEAM
Time: 5:30 - 6:00 Networking & Dinner
6:00 - 8:00 Meeting
CSUDH Extended Education Bldg
1000 Victoria St., Carson, CA 90745
Contact: Lane Parrott, Chair
Dates: 1st Wednesday of the Month(not in July and December)
Officers & Committee Chairs of ASQ Los Angeles Section 700
CHAIR: Lane Parrott - 310-489-9018 LaneP@phenomenex.com
CHAIR ELECT: Catherine Martin - 310-616-0936 Catherine_Martin@raytheon.com
SECRETARY: Catherine Martin - 310-616-0936 Catherine_Martin@raytheon.com
TREASURER: Jim Morrison - 310-541-1417 - firstname.lastname@example.org
PAST CHAIR/Executive Advisory: Chen Low - 310-334-7044 - email@example.com
Arrangements: Chen Low - 310-334-7044 - firstname.lastname@example.org
Job Listing: Armen Yeghoian - 818-912-9272 - Armen2049@yahoo.com
Website Chair: Alan Wang - 310-383-2393 - email@example.com
Membership: Lisa Uhrig - 310-283-1197 - firstname.lastname@example.org
Education: Bill Trappen - 760-723-7718 - email@example.com
CSUDH Liaison: Milt Krivokuca - 949-892-7994 - Milt619@cox.net
Certification: Joe DeSimone - 424-772-6371 - firstname.lastname@example.org
Re-certification: Joe DeSimone - 424-772-6371 - email@example.com
Newsletter: Harold Martinez - 310-214-1606 - firstname.lastname@example.org
Awards and Recognition: Imre Fischer - 949-493-3914 - email@example.com
Quality Management Process (QMP): Peter Crosson - 310-819-0944 - firstname.lastname@example.org
Financial Audit: Michael Schaffer - 310-895-0802 - email@example.com
-Simon Collier Quality Award: Imre Fischer - 949-493-3914 - ImreFische@aol.com
Publicity & Advertising Chair: : Alan Wang - 310-383-2393 - firstname.lastname@example.org
Voice of the Customer: Deanna Kerylow - 714-519-5162 - email@example.com
Communications Chair: Rhonda Y. Hayes - 310-334-0381 - firstname.lastname@example.org