OACAA Briefing 
Newsletter of the Ohio Association of Community Action Agencies
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02-12-2014 08:00:00 AM
A hearing-impaired and mentally challenged woman went to Ohio Heartland Community Action Commission needing assistance with her electric and fuel oil. Her electric was due to be shut off the following day and she had no fuel oil left. While the client could receive assistance through the emergency Home Energy Assistance Program (HEAP), specific paperwork is needed to participate in the program. After reviewing her paperwork, it was clear that additional information was needed and she'd need to come back the following day. When the Ohio Heartland intake worker brought her back into her cubical to explain this she realized the client's challenges and went the extra mile to help herRead More...


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 February 2014

Winter Legislative Conference a Success


This year's Winter Legislative Conference, held January 29-31 at the Sheraton on Capitol Square in downtown Columbus, proved to be another success!  




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Congratulations Best Practice Award Winners


On January 29, 2014, the Ohio Association of Community Action Agencies (OACAA) along with The Ohio State University's John Glenn School of Public Affairs bestowed six Community Action Agencies with Best Practice Awards, with one agency receiving two awards.


Agency Happenings
Lorain County Community Action Agency Takes Customer Satisfaction to a New Level 


The Lorain County Community Action Agency (LCCAA) has created a system to not only find out what their clients really think of their programs, but also what they think about other programs in the county, and share the information with other low-income people looking for services. The system is an online referral and review program called ViewPoint.  

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Tough Work Training Program from 2013 Winter Legislative Conference Now Available

At the 2013 Winter Legislative Conference, Mary Scherle, former Warren County Community Services employee and current volunteer, and Kathy Michelich, with Ohio State University Extension in Warren County presented on their training program "Tough Work." The program, which provides participants the information needed to enhance effectiveness when working with families in poverty is now available as a curriculum for sale through the university.


School Choice Ohio Helps Transition from Head Start
Many Community Action Agencies in Ohio offer Head Start programs. And in order to continue the quality education that students receive through Head Start, often programs host Kindergarten Transition fairs and parent information meetings, to bring together families of preschoolers to select the right school.