Lincoln Memorial University-College of Veterinary Medicine (LMU-CVM) announces the formation of the Center for Animal Health in Appalachia (CAHA) at the DeBusk Veterinary Teaching Center in Harrogate, Tenn. and Lee County, Va. CAHA will host an annual conference on animal and public health issues in Appalachia each October starting in 2015. "Our veterinary school is devoted to the mission of improving animal and human healthcare in the Appalachian region," said LMU-CVM Dean and Vice President Glen F. Hoffsis, DVM, MS. "The team we've assembled for CAHA will be instrumental in achieving this vital public mission."  Read more... 

Client satisfaction matters...it matters to clients, it matters to the veterinary practice. When clients are dissatisfied, they register their complaints with their wallets, which can have a devastating effect on a practice's bottom line. The Veterinary Hospital Managers Association (VHMA) recently surveyed members to determine whether client surveys are employed by veterinary practices and hospitals to evaluate and improve services. The results reveal that the majority (72%) of respondents do rely on surveys for client feedback. However, the frequency, purpose and perceived effectiveness of these surveys varies among respondents. Read more...