Pro Way DevelopmentJune 2014 


Until recently unsatisfied customers voted with two feet; today they can do so with two fingers. 


Customers in the past walked out, never to return; today with the advent of the internet and review sites like Yelp, Tripadvisor, Zagat, Citysearch etc. businesses and brands can be destroyed, on negative customer reviews that are available for all to see.


  The Customer Service Habit

Sadly, businesses will invest in premises, equipment, staffing, promotion, and inventory and yet not realize the importance of cost effective staff training to provide exceptional customer service.



According to Micah Solomon in a recent Entrepreneur's article you need to develop a customer service habit that is as instinctual as putting on your seat-belt or brushing your teeth:


"Extraordinary customer service comes from building an organizational, cultural habit: making sure great customer service feels like the norm, the expectation in your company culture, rather than an exception, a fluke. Habit is the customer service secret that many otherwise successful organizations are missing.  It's necessary if you want to get beyond offering a pretty good level of customer service, some of the time, to offering a reliably high level of customer service almost all the time."


Pro Way Development Can Help With Yelp!

Contact Pro Way Development for:

  • Tools to hire great people
  • Customer service assessments, training
  • Clear communication skills to help ensure employees truly understand a customer's needs and desires
  • Leadership skills training so employees can model great behavior

 Call Us for a Complimentary Assessment

Contact Pro Way Development a complimentary human resources business assessment to identify your customer service strengths and areas for growth. We provide cost-effective programs on a variety of soft skills training and coaching so that you, your team and your organization have the ability to reach your customer service and financial goals.


Sincerely Logo


Laura Jacob


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 Pro Way Development


Pro Way Development is your source for employee training, executive coaching and meeting management.


Our services include:

  • Training to increase employee skills
  • Consulting services to manage employee relations issues
  • Meeting facilitation services so you can focus on your content
  • HR advice to motivate the right behaviors for profit and growth.  

To learn more about

Pro Way Development, please visit our website.

About Laura Jacob


Laura works with companies to ensure that their business plan includes a plan give employees and leaders the skills to communicate, manage and lead the organization to drive business growth.  



In addition to holding degrees in Psychology and Industrial Relations, Laura is certified as a Professional in Human Resources and a 6 Sigma Greenbelt. 

She is a requested speaker on time management, management fundamentals and working across generations.

Laura's teaching and facilitation style is highly interactive and ensures engagement of participants and the transmission of learning. Participants describe her as "keeps things fun, interesting, stays on task and is very learned and knowledgeable about the subject matter," and "able to engage even those hesitant to participate." 


She is also adjunct faculty at the University of Bridgeport and Manhattanville colleges where she teaches adult undergraduates and graduates on a variety of management topics. 
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