I was sorting through my computer files over the weekend and ran across an email I had saved because it was such a good example of a great customer service email. It was short, clear, direct, and most of all, helpful.
I had ordered something from a company on-line -- a company I was not familiar with, had never heard of before and knew nothing about, other than what I had read in their reviews. They had what I was looking for at a reasonable price, the order process was simple and all information was clear and easy to understand.
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Remember...
Providing great customer service is not difficult but it does take effort, awareness and thought. It did not cost this company any more money to send out this email than to send the standard "Thank you for your purchase. Your order has been shipped" message. The difference, however, is tremendous.
As for my item, it arrived within the time indicated and it was exactly right. Perfect.
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