"Etiquette is not about
being 'stuffy.'
It's about putting yourself forward in the best possible way, using courtesy and respect for others as your guide, while still allowing your
own personality to shine!"
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Research shows that 85% of the reason you get a job, keep a job, and advance in a job is your soft skills.
Whether you are interacting with people face to face, on-line, or by telephone, the impression you make matters.
Would you like to take your professionalism to the next level? Visit my website or contact me to find out how I may help you!
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Landlines - cell phones - smart phones - iPhones.
They all help us communicate with others; we can make a direct connection and have a conversation, or we can leave information in a message to be heard later.
What do you do after you listen to your phone messages?
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Do you make note of the name and phone number so you can respond accordingly?
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Do you hit ignore, planning to come back to it later?
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Do you listen and then save them so you can respond later?
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Do you delete them once you have the information needed?
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Remember...
When someone makes the effort to call you, it's usually because they want to speak with you; if that isn't possible, they may want to leave a message. If you have a full mailbox, there is a very good possibility that person will move on to one of your competitors - or at least to someone where they can leave word.
The funny thing is, the person with the full mailbox is often the one who will complain "You didn't leave me a message!"
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Change is unpredictable, and often unsettling. There is usually a vision -- a goal -- an end point -- but getting there may be a difficult journey. Human reaction, awareness, transparency, adaptability, inclusion, clear communication and the ability to bounce back all factor into effective leadership.
Join me for my upcoming class, Successfully Leading Change
Tuesday, 3/4/2014 9 to 12 pm $59 Clark College, Vancouver, WA Register here, or contact Jodi for more information.
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Jodi Blackwood
Business Etiquette & Customer Service Specialist Speaker & Seminar Leader
"Etiquette is about polishing your approach,
not changing who you are."
mailto:jodi@jodiblackwood.com
360-798-4912 www.jodiblackwood.com
Connect with me!
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