August 2014
Seeing Through the Cloud Takes an Insider's Perspective
The Advocate Cloud and Connectivity Insider Summit hits Charleston, South Carolina on November 5-7. This event will bring together CIOs and other IT pioneers for a conference unlike any other. Click here for event registration and a list of our esteemed panelists.

The Dangers of BYOD

While it is certainly in vogue at the moment, bring-your-own-device (BYOD) is not a panacea for morale, savings, or business communications.  Nor is it easy to implement from a governance, organizational, support, or management perspective. Because of this, the CXO should carefully consider BYOD as a need rather than a want for his/her organization and then weigh the cost effectiveness vs. the required efforts. 


For example, the biggest driver for BYOD has traditionally been cost savings, yet BYOD could end up costing more once support, Mobile Device Management, stipends, and data are included; not to mention business impacts from data integrity breaches and lawsuits from governance violations.  


Before assuming BYOD fits every company, discover if the strategy would aid the type of worker you have in your field, or would make little impact.  The obvious example is a manufacturer, or any company without a very mobile network of employees. These sorts of firms are often attracted to the idea of BYOD, without realizing their business model does little to support such a change.   

In Our Community
Our Insiders are active within the technology community.  Here are just a few of the events we attended recently.
Insider Emily Ashley delivers closing remarks during ATP's Connected Car Event. Emily serves as Director of Sponsorship for ATP.
Advocate's elite bowling team gathers outside TAG's Summer Mixer after an intense game with Turner Broadcasting.
Andrew Holmes (left) and Will England (left-center) celebrate completing Advocate's first Assimilation Program with their fellow Insiders at a Gwinnett Braves game.

Welcoming Our Newest Insiders

 Mona Fetta 

Billing Analyst

Pamela Fonseca 

Customer Support Consultant

Bob Howard

Senior Consultant  

Alisha Washington 

Customer Support Consultant

Steve Williams

EVP, Business Development

Insider Results

Looking for best-in-class performance, scalability and price? Our Insider knowledge and expertise will get you there faster!

Trusting the Cable Guys

Giant Promises from Cable Companies are Turning Heads, but can they Deliver?

So you got a call from the Cable company about providing your enterprise data services?  Their commercials tell you "We've really changed - we're ready to perform in the commercial marketplace and will even offer a 2-hour service window," but are they truly ready for prime time?


The answer is a resounding "Maybe."


First, the Good. If they already have facilities in your building, the Cable Company can probably provide service a lot cheaper than Ma Bell (for now).  Cable companies are hungry to carve out their piece of the enterprise space, and are willing to buy their way in if they have to.  If they have a separate business unit that sells to enterprise customers, you could be a big fish in their small pond as opposed to being a small fish in the large Bell pond.  Further, the new guys aren't so adept at throttling back data speeds, so there's a good chance that you may get more bandwidth/throughput than you were expecting.


Then, the Bad.  If you're looking for a nationwide solution, the Cable Company may not be a good fit unless you're really lucky.  Having and maintaining national infrastructure that lines up with your entire footprint is not cheap.  Also, the old adage that "Nobody ever got fired for picking AT&T" still rings true to some extent. The Cable Company might be able to save you a little money, but if there's a problem, your bold decision puts you at risk.  Many enterprise customers choose to dip their toes into this pool with redundant or backup services until there's a higher confidence level.

A New Vision for CLM
Vice President Lifecycle Services Marshall Goldman has seen how a little determination can create a huge payoff for clients 

As the world of cloud and connectivity continues to evolve, the Insiders at Advocate understand we must be dynamic in our efforts to meet client needs. To that end, we are thrilled to announce the addition of Marshall Goldman to our team as Vice President of Lifecycle Services. 


Marshall brings over 30 years of telecommunications service and expense management leadership to Advocate's team of Insiders. Prior to joining Advocate, Marshall led the Dimension Data (Xigo) Professional Services team where he directed efforts to reduce telecommunications service costs to enterprises, saving businesses millions of dollars annually by optimizing their cost environments. Marshall's Insider perspective fueled Dimension Data's global expansion of their Communications Lifecycle Management (CLM) business. 


Marshall earned his PMP certification from the Project Management Institute and holds a Bachelor of Science degree from the Robert H. Smith School of Business at The University of Maryland.

The Insider Minute 
Your Quick Guide to Uncovering Major Savings

Are Carriers Double-Crossing You?

With Telecom and IT staffs increasingly strained in today's business environment, it becomes ever more difficult to monitor vendor service requests to ensure that your company's funds are in your bank rather than the carrier's.


One standard audit that Insider Analysts perform when managing services for a new client is to comb through vendor service orders to ensure that disconnect orders actually result in a discontinuation of billing. As most CIOs can attest, our clients often do not have staff to monitor these requests to ensure that billing stops when intended. Advocate's team utilizes top flight processes with best-in-class technology tools to ensure these orders are carried out within the time specified in the SLA, with no exceptions. In one instance, after conducting an audit for a new client, our analysts found a carrier who did not properly act on a new client's disconnect order for 15 months, totaling over $20,000 in false billings

Clients Now Leveraging Our 
Insider Advantage
  • National Educational Services Provider
  • Global Travel Technology Company
  • National Apparel Manufacturer
  • Leading Provider of Payment Solutions
  • Software Developer for Telecom Service Providers
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