Research Associations and the Impact on Research Billing: The June 2014 EPIC release included an update that allows the Research Medical Record Number (RMRN) to be associated with appointments, visits, and orders. The upgrade was installed and adversely impacted the Revenue Cycle Research Billing (RCRB) workflow. Charges are not adjudicating correctly and our research partners may have noticed an increase in research billing discrepancies. The most common occurrences are the research discount not being applied and Standard of Care (SOC) items and services routing to the RMRN. What are we doing? Revenue Cycle is implementing an additional Work Queue to capture items and services that have a Research Association and RCRB will route the charge according to the Billing Calendar. This should be complete by mid-August. Currently, we are making corrections as reported by Study Teams and running a special report to capture the routing errors. We appreciate your support and patience as we work to create an error free work flow. cost.
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