July 2013
In this issue:

Microsoft Lync

Continuing Windows 8 Vision

Notebook or Tablet

Online Fraud & Identity Theft

Data Explosion

Worth a Click!

Quote and Cartoon

Archives

Business Continuity Tip

Get Great Service

Office 365


Worth a Click!

 


Is freedom anything else than the right to live as we wish?
Nothing else.

~ Epictetus



Archives:Click here to view past editions of our newsletter.


Business
Continuity Tip
Password Protection

While many organizations have these policies and procedures in place to protect themselves against hackers, the importance of using a strong password can easily be overlooked by executives and employees alike. To ensure compliance across the board, here are a few requirements you may want to consider adding to your network account settings.

  • Password Complexity - Set rules that ensure passwords are complex (i.e. contain one upper case letter, one number and must be a minimum of eight characters).

Read more

 
Microsoft Lync: How we use Microsoft's unified communications platform
by Rachel Stancliff, HTS

At HTS, we've been using Microsoft Lync for internal communication since 2007 – and we love it! In a single platform, we can instant message, video conference, share screens and presentations, arrange conference calls, transfer files, and track each other's availability.

So how do we use Lync on a daily basis?

Instant messaging

We have staff in seven locations in five states – so as you can imagine, email and instant message are vital to our internal communication. For short conversations and quick questions, Lync's instant messaging is perfect.

Read more


Continuing the Windows 8 vision with Windows 8.1
used with permission from Microsoft
by Antoine Leblond

Before we launched Windows 7, we envisioned what the next version of Windows would need to deliver. We made a bet that the PC landscape and industry would undergo a significant transformation driven by an increase in mobility. That bet underscores the changes we made with Windows 8 – it’s a generational leap forward. We built Windows 8 for a world where touch is a first class interaction model, the same as mouse and keyboard; and where there’s a proliferation of innovative and diverse devices that are highly mobile, always on the go and always connected. Windows 8 was built on the reality that the lines between our work and personal lives have blurred.

Read more


Notebook or tablet?
used with permission from HP Technology at Work

If the rumors are to be believed, 2013 will be the year that worldwide sales of tablet PCs overtake notebooks. The second half of 2012 saw increasing demands for tablets as new screen sizes and price points were introduced. In fact, tablets have already outsold notebooks in China and North America.

So, where does this leave notebooks? When notebooks first entered the market, their mobility was heralded as being a technological breakthrough.

Read more


Online Fraud and Identity Theft
used with permission from Norton by Symantec

Online fraud is a type of cybercrime that uses email, web sites, chat rooms or message boards. There are many different types of online fraud, including phishing and pharming scams, which use forged e-mails and Web sites to trick recipients into giving out personal information such as credit card data, social security numbers, and passwords.

When armed with a little technical advice and common sense, you can prevent online fraud. Symantec recommends following these basic steps to avoid becoming a victim of online fraud:

Read more


Storage Catches Up to the Data Explosion
used with permission from IBM ForwardView

We have become flush with data very quickly. In the past two years alone, the world has generated 90 percent of the data in existence today. And in that short period of time, our ability to analyze this information has streamlined operations, reduced fraud and predicted consumer behavior. Large and small companies alike are experiencing an increase in the volume of data coming into the organization and are eager to leverage the subsequent insight to make smarter, more informed business decisions.

Read more

 
Turn On Your Charm to Get Great Service
by Debra J. Schmidt

Have you ever noticed that some people seem to get great service everywhere they go? This isn't just plain luck. It's the result of having the ability to turn on their charm. If you want to receive good service, you need to be pleasant and charming to the service provider. Turning on your charm will make the other person feel appreciated and want to give you more.

Graciousness and charm are the keys to being treated well. Most service providers are grateful when their customers have treated them with kindness. The easiest way to get what you want is to make a pleasant request and deliver it with a sincere smile. Manners are also very important. You’ll be more likely to have your requests met when you use the word “please” along with a gracious smile, eye contact, and a warm tone of voice.

Read more


With Office 365, there's no reason to compromise
used with permission from Microsoft
by Michael Atalla

A lot is said these days about the choices people and organizations are faced with when adopting technology. In the end, it's all about productivity. All of these decisions are made with the aim of optimizing your productivity -- whether you're a stay-at-home mom, accountant, student, or business person.

As people navigate these decisions, their ability to do great work revolves around having the right mix of capabilities delivered by a company they can trust. Why? Because there's an actual cost to compromising our productivity. There's a cost to the time and money spent retraining workers to use unfamiliar applications and applications that don't do what people need them to do or that require workarounds. There's a cost to having to purchase add-on technologies to gain the capabilities you need to be successful. And there's a cost associated with the inability to access the information that's important to you simply because you don't have an Internet connection.

Read more

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