Customer loyalty/retention is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even more customers. However, that focus is
not how you build customer loyalty/retention.
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You build loyalty/retention by...
- Keeping touch with customers using email tracking/billing information, email marketing, thank you cards and more.
- Treating your team well so they treat your customers well.
- Showing that you care and remembering what they like and don't like.
- You build it by rewarding them for choosing you over your competitors.
- You build it by truly giving a damn about them and figuring out how to make them more success, happy and joyful.
In short, you build customer loyalty/retention by treating people how they want to be treated. Does your marketing plan include strategies and tactics for customer loyalty & customer retention?
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Liba Fabrics is dedicated to your success. We put our customers first by listening to your needs and exceeding your expectations each and every time. We are experts in our field and are your "Trusted Advisors", always available to give you the best advice and is committed to providing you with the best quality and service.
Liba Fabrics is "Woven Into Your Success".
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