New Service Route Dispatch Board on Web Stations shows you up-to-minute status.
 
In This Issue:
Web Service Station Update 
Give Yourself a Gift for 2016
Knowledge Base and Tickets  
TAC Online Update 825: Service Verification
Web Service Station Update
Web Service Station Updates Released 1/3/16

Service Stop Verification Plus Site Note 

The driver's service station has been enhanced to make it easier to report issues when completing a service stop.

The driver can now enter a site note with a driver code and a full description when  completing a service.  This option to create a site note and, optionally, email the office, is in addition to the  Service Dispatch status update.  This change is designed to handle when a driver gets to a site, BUT other conditions are encountered.
Click link to knowledge base article for more details and graphics.

Web Service - Fix to map of stops

Google map is operational with the secure HTTPS link.  Now displays service stops and work orders color coded for 
Red      = Needs to be done
Green  = Completed
Blue      = Started, but not completed.
The balloon icon with return in next update, for now we have color coded the stop number.


You can try out our Driver's Service Station with a free online demo.

[ Login=demo Password=demo@999 ]
Give Yourself a Gift for the New Year
Give Yourself a Gift   
by Jennifer Guy, Credit Card Specialist


What is a good gift you can give yourself this year? Set yourself up for a great 2016.  

First, do your PCI Compliance work.  Seriously.  I don't care which processor you are working with, they are charging you a penalty if you aren't doing it.  Check with me or your processor if you have any questions, need help or just want me to walk you through it.  You also have a help desk that you can call.  

Of course PCI Compliance is also designed to protect you from evil-doers.  Joel does an excellent job of making sure you are secure, and the recent EMV Terminal upgrade is making retailers a little difficult to breach.  

Then, upgrade your processing.  If you are using Paypal (3.2% plus $0.25 per transaction and $20.00 monthly account fees) or on a tiered or Bill Back program, you aren't getting the best rates you can.  Use a dedicated specialist that is dedicated to your business. This will save you money in several ways.For example:

There are two kinds of debit cards -
  • Ones from regulated banks (banks with at least 10 billion in assets)
  • Ones from non-regulated banks (banks with less than 10 billion in assets)
Regulated banks can only charge 0.05% plus $.22 cents
Non-regulated banks can charge the standard card costs, (from 0.8% - 2.00%)

I can make sure you are getting the best rates on your debit cards, so call me if you want to investigate!  

I used the numbers I have seen over and over again from Intuit and compared them to the numbers I have.  Thinking about monthly costs...
  • Intuit    - 3.2% plus $.25 and a monthly account charge of $20.00
  • Me     - 2.3% average percentage, plus $.10 and $30.00 monthly account charges
Volume     Total me    Total intuit   Percentage difference
$1,000           $53           $  62              0.8548
$2,000           $76           $ 94              0.8085
$3,000           $99           $126             0.7857
$4,000          $122          $158             0.7722
$5,000          $145          $190             0.7632
$10,000        $260          $350            0.7429
$15,000         $375          $510             0.7353
$20,000        $490         $670             0.7313

I didn't include the per item charges in this chart.  We 'win' in a comparison there since we charge $.10 and they charge $.25. But I threw that out for this comparison.  

You may not be motivated enough with a 15% savings to make the move, but check out the larger volumes - at $5000 your savings is almost 25%.

It is my privileged to work with you and the folks here at Clear Computing.  I am grateful for all your business.   I hope you all have a healthy, happy and prosperous new year.

That is the best gift, isn't it!

Jennifer Guy
Credit Card Specialist
 

www.clearcomputing.com  
Knowledge Base and Support Tickets  
Our new website is now up!
Check out our new website at http://www.clearcomputing.com
What's New?

Knowledge Base  
  •  Videos
  •  How to Directions for TAC On Line
  •  Business practices e.g. Surcharges
  •  Operational recommendations e.g. Speed unit placement
Support Tickets   
  • Create new tickets 24x7
  • Ask questions and get answers
    • On business practices, etc.
  • Report issues and get solutions
  •  View your ticket statuses and solutions
TAC Online Update 825
Service Verification  
View and Edit Service Verifications
You can now see and edit your driver's Service Verification Transactions in TAC at the site level.

Just add the red check icon "Check Services". Click and you can view and edit all the service transactions for the site.  This is especially useful if a driver had any networking issues in the field.
See us at  WWETT February 18-20, 2016
Indiana Convention Center|Indianapolis, Indiana
Joke of the Week
Made-Up Words

The Washington Post asks readers every year to invent new words by changing just one letter of any word in the dictionary and giving it a new definition.  Here are some submissions from the past few years. Enjoy! 

- Intaxication:  Euphoria at getting a tax refund, which lasts until you realize it was your money to start with.

- Grayzers:  Retirees who attend annual shareholder meetings soley for free food.

- Craptivity:  Being enslaved by one's possessions

- Mistlehoe:   A woman who will kiss absolutely anybody under the mistletoe

- Graftitude :  A sincere appreciation for accepting something that is not rightfully yours

- IKIA:   A Swedish car which comes in 721 boxes with 1230 pages of diagrams and 3 simple tools

- Dumbrella:  The stupid, cheap umbrella you have to purchase because you have twelve at home but not one with you when it starts to rain

- Cashtration:   The act of buying a house, which renders the subject financially impotent for an indefinite period.

- Giraffiti:   Vandalism spray-painted very, very high.

- Stoolbox:  Porta john

- Romains: The tiny little leaves in the middle of a head of lettuce that no one wants to eat

- Deja pu:  The feeling that you've seen this sh*t before
Cartoon of the Week
Live Support
Live support combines instant chat, instant messaging and emails in one place.   Please be sure to provide your site number and phone number!

 
Clear Computing, Inc. | Phone: 732-747-0113|| Fax: 732-444-3123
Email | Website
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