Customer Signature Service Verification 

The service and sales web apps are being enhanced to include

customer signature service verification for work orders.

The initial offering, being released Wednesday, 12/17, will include the capture of customer signature on work orders for both the sales and service stations. The objective is to bring the customer into the paperless environment to approve/review service activities.

Features:

• Capture of signature
• Email a work order receipt at time of service to the customer by the driver

 Business Issues Addressed:

• Services requiring signed manifest
• Medical
• Grease
• Etc.
• Signature for quantity of material collected for recycling
• Black oil
• Yellow oil
• Grease
• Metals 
• Customer signs completion of trailer or special event setup
• Verification of service requiring customer approval
• Customer approval of work order populated by driver

All-in-One Tool for Service Drivers

Signature capture is part of our effort to support an all-in-one tool for service drivers with this comprehensive set of features:

• Service verification for 13 day period
• Site and/or unit service verification with date, time, lat/long
• Site note history and entry by driver
• Work orders are editable by the driver
• Turn by turn voice and map directions
• Set latitude/longitude of service location
• Map service routes or work orders with completion status color
• Driver option to change stop numbers
• Supervisor option to see all routes and stops
• Real time update in Service and work order dispatch boards (F4, F5)
• Print  or email service verification statement
• Integration with third party tools (ESCHAT, ZELLO) 
• Walkie-talkie voice communication
• Texting
• Vehicle location
• Vehicle location history

Good news about PCI Compliance!

Anyone who has completed their PCI Compliance process knows that there are three parts.  

1. Using the proper equipment (Authorize.net)

2. Doing the questionnaire

3. Getting scanned quarterly